Retail Store Manager - Territory Floater E

Mt. Washington Pediatric Hospital; Hoytville (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Leadership across locations

Meaningful work

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking an experienced Retail Store Manager to provide leadership coverage at stores across our territory in Michigan. This role is not tied to a single location; you will step into vacancies and transitions to keep the stores running smoothly.

You will assess operations quickly, build trust with teams, coach staff, and ensure adherence to policies while maintaining service quality.

Qualifications

• Five years of retail sales and operations experience.
• Ability to travel 75% within the territory.
• Strong leadership, coaching, and conflict-management skills.

Responsibilities

• Provide temporary leadership and operational coverage at assigned retail stores.
• Quickly evaluate staffing, customer service, production, merchandising, safety, and cash-control needs.
• Coach employees, manage schedules, address performance concerns, and support day-to-day store operations.
• Maintain Goodwill policies, procedures, and operational standards.
• Communicate concerns, priorities, and completed work to Retail Leadership.
• Assist with store transitions, openings, inventories, training, and special projects.
• Work alongside the team when needed, including cashiering, processing, recovery, and customer service.

Skills

Leadership

Staffing & Scheduling

Customer Service Excellence

Coaching & Performance Management

Education

High school diploma

Job description

Changing Lives Through the Power of Work

• Base Pay $60,000.00 - $65,000.00 / Year
• Job Category Donated Goods and Retail
• Employee Type Exempt - FT
• Required Degree High school
• Travel 75%
• Manage Others Yes

Retail Store Manager - Territory Floater

(Lansing, DeWitt, Mason, Jackson)

Goodwill Industries of Central Michigan's Heartland is seeking an experienced, adaptable retail manager to provide leadership coverage at stores throughout our territory.

This is not a traditional Store Manager role assigned to one location. You will step into stores during vacancies, vacations, leaves, leadership transitions, and other business needs. We need someone who can quickly assess operations, build trust with the team, maintain standards, and keep the store moving forward.

What You'll Do

• Provide temporary leadership and operational coverage at assigned retail stores.
• Quickly evaluate staffing, customer service, production, merchandising, safety, and cash-control needs.
• Coach employees, manage schedules, address performance concerns, and support day-to-day store operations.
• Maintain Goodwill policies, procedures, and operational standards.
• Communicate concerns, priorities, and completed work to Retail Leadership.
• Assist with store transitions, openings, inventories, training, and special projects.
• Work alongside the team when needed, including cashiering, processing, recovery, and customer service.

Schedule and Benefits

This is a full-time, salaried position with a flexible retail schedule, including some evenings, weekends, and holidays.

Our stores are open:

• Monday-Saturday: 10:00 a.m.-9:00 p.m.
• Sunday: 11:00 a.m.-6:00 p.m.
• No late-night or early morning store hours

Benefits and perks include:

• Three weeks of accrued vacation time in your first year.
• The opportunity to use your leadership skills across multiple locations.
• Meaningful work supporting our mission of Changing Lives Through the Power of Work.

Goodwill Industries of Central Michigan's Heartland is an equal opportunity employer.

What We're Looking For

This role requires a skilled manager who can step into a new location and lead effectively with limited transition time.

• Minimum of five years of retail sales and operations experience.
• Minimum of three years of management or supervisory experience.
• Strong leadership, coaching, decision-making, and conflict-management skills.
• Ability to adapt quickly and establish credibility with different teams.
• Experience with scheduling, merchandising, cash controls, customer service, and employee performance management.
• Valid driver's license, acceptable driving record, reliable transportation, and ability to travel throughout the GICMH territory.

Experience managing multiple locations, providing interim coverage, opening stores, or leading through operational transitions is preferred.