Retail Store Manager - Merrell

FashionUnited; Mebane, Northern (NC, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Wolverine Worldwide is seeking a Store Manager in North Carolina to lead a high-performing retail team and drive sales, service, and operations excellence. You will role-model brand values, manage payroll and KPIs, and ensure a top-tier customer experience across daily store activities.

The role requires flexibility for mornings, evenings, weekends, and holidays, with a focus on teamwork, safety, and inventory control to deliver consistent results for our brands.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Proven ability to meet store KPIs and sales targets.
• Strong customer service and communication skills.
• Ability to manage payroll and store expenses.
• Flexible schedule including weekends and holidays.
• Budget management experience is preferred.

Responsibilities

• Lead and motivate the store team to deliver outstanding service.
• Own sales and profit results and control costs per the P&L.
• Ensure consistent, brand-aligned customer experiences.
• Communicate effectively with staff and corporate partners.
• Maintain store standards, policies, and safety.
• Drive stock flow and assist with merchandising.
• Foster an inclusive, team-focused store culture.
• Partner with the broader business to ensure smooth operations.

Skills

Retail Management

Sales Target Achievement

Team Leadership

Customer Service

Budget & Payroll

POS Expertise

Adaptability

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.
Our Store Managers are incredible, inspiring and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals. They are committed to achieving the best for both our brand and our people and bringing our values to life every day. We are looking for highly motivated and enthusiastic leaders who are driven delivering results and achieving targets. Recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals will be an integral aspect to the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.

Key Responsibilities

• Be a role model - You'll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.

• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.

• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.

• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.

• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.

• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.

• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyaltyand driving the brand locally within the community.

• Focus on fostering a supportive, productive and inclusive environment, always putting your team first.

• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.

• Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.

• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at your best in a fast-paced and client-focused retail environment

• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs

• Flexible and adaptable, you are comfortable working in a fast-paced environment

• Flexible schedule and availability to work mornings, evenings, weekends and holidays

• Passion for our brands and brand lifestyles

• Ability to work under pressure and manage multiple tasks at once

• Proficient in POS systems

• Budget management experience, including payroll, expenses etc.

• Exceptional customer service and team management skills including a proven track record of developing others

• Interest in and awareness of market trends in the retail industry

• Ability to work under pressure and manage multiple tasks at once

Working Conditions

• Retail environment

US Candidates Only

• Performing duties consistent with the Company's AAP/EEO goals and policies

• High School diploma or equivalent

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

Want to know more about working at Wolverine Worldwide?

North Carolina, United States of America