Retail Store Manager - Merrell

FashionUnited; Byron Township (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Wolverine Worldwide is seeking a Store Manager to lead a high-performing retail team in delivering exceptional customer experiences while meeting sales goals. You will drive store performance, coach staff, and maintain brand standards across all operations.

The role requires flexible scheduling, strong leadership, and a focus on results in a busy retail environment. Join a team committed to inclusivity, customer service, and community engagement.

Qualifications

• Experience in a management role within fast-paced retail
• Proven ability to set and hit store KPIs and drive sales
• Excellent customer service and team development skills
• Ability to work mornings, evenings, weekends and holidays
• Budget and payroll awareness
• Strong communication and relationship-building abilities

Responsibilities

• Be a role model and motivate your team to live brand values
• Own sales and profit results with payroll and KPI oversight
• Deliver outstanding service to customers and model appropriate behavior
• Communicate efficiently on the floor and behind the scenes with stakeholders
• Foster a supportive, productive, and inclusive team environment
• Ensure policies and procedures, including health & safety, are understood and followed
• Develop community relationships to boost local brand presence
• Manage stock flow and store operations for smooth running
• Lead change management and implement new brand working methods
• Create memorable customer experiences through authentic service

Skills

Retail management

Sales targets

KPIs

Customer service

Team leadership

Pressure handling

Education

High School diploma or equivalent

Tools

POS systems

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

Our Store Managers are incredible, inspiring and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals. They are committed to achieving the best for both our brand and our people and bringing our values to life every day. We are looking for highly motivated and enthusiastic leaders who are driven delivering results and achieving targets. Recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals will be an integral aspect to the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.

Key Responsibilities

• Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyaltyand driving the brand locally within the community.
• Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at your best in a fast-paced and client-focused retail environment
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Ability to work under pressure and manage multiple tasks at once
• Proficient in POS systems
• Budget management experience, including payroll, expenses etc.
• Exceptional customer service and team management skills including a proven track record of developing others
• Interest in and awareness of market trends in the retail industry
• Ability to work under pressure and manage multiple tasks at once

Working Conditions

• Retail environment

US Candidates Only

• Performing duties consistent with the Company’s AAP/EEO goals and policies
• High School diploma or equivalent

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

Want to know more about working at Wolverine Worldwide?