Retail Store Manager - Merrell

The Stride Rite Childrens Group, LLC (United States); Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Wolverine Worldwide, Inc. is seeking an experienced retail leader to guide store teams in Grand Rapids. You will model brand values, deliver exceptional service, and drive sales performance to meet KPIs while maintaining daily store operations.

This role requires a proven track record in retail management, flexibility to work mornings, evenings, weekends and holidays, and a hands-on approach to coaching staff, payroll management, and inventory control to grow loyalty and local community presence.

Qualifications

• Experience managing a fast-paced retail team.
• Proven sales track record and KPI delivery.
• Flexible schedule including weekends/holidays.
• Strong customer service and team development skills.
• Budget and payroll experience.
• Knowledge of market trends in retail.

Responsibilities

• Lead store team to reflect brand values and promote an inclusive, positive atmosphere.
• Own store sales, profit results, and cost management per the P&L, including payroll and KPIs.
• Deliver outstanding customer service and model professional behavior for the team.
• Communicate efficiently on the floor and behind the scenes to support operations.
• Develop and maintain relationships with customers and community partners.
• Ensure policies, standards, and procedures are understood and followed, including security and stock control.
• Drive customer loyalty and local brand presence with innovative initiatives.
• Coordinate stock placement and store operations with the wider business.

Skills

Retail management

Sales KPI delivery

Team leadership

Customer service excellence

Budget payroll management

Market trend awareness

Education

High School diploma or equivalent

Tools

POS systems

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

Key Responsibilities

• Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
• Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
• Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
• Always communicate efficiently, both on the floor and behind the scenes.
• You will develop and maintain relationships across the business, with your customers and with community partners.
• Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
• Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyaltyand driving the brand locally within the community.
• Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
• Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
• Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Knowledge, Skills, and Abilities Required

• Experience in a management role, at your best in a fast-paced and client-focused retail environment
• Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles
• Ability to work under pressure and manage multiple tasks at once
• Proficient in POS systems
• Budget management experience, including payroll, expenses etc.
• Exceptional customer service and team management skills including a proven track record of developing others
• Interest in and awareness of market trends in the retail industry
• Ability to work under pressure and manage multiple tasks at once

Working Conditions

Retail environment US Candidates Only Performing duties consistent with the Company’s AAP/EEO goals and policies High School diploma or equivalent The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.