Retail Store Manager: Lead Sales & Service Excellence

JD Sports NA; Roswell (NM); On-site; MXN 424,000 - 509,000; Full time

Job summary

JD Sports NA is seeking a Store Manager to lead operations, drive sales across departments, and uphold brand standards in a fast-paced retail store. You will supervise and develop a team, manage inventory and labor costs, and partner with the District Sales Manager to execute strategic plans.

You will oversee training, scheduling, and performance, ensuring exceptional customer service and profitability. A retail background and leadership experience are essential to succeed in this role.

Qualifications

• Bachelor's degree in business or a related field is required or equivalent experience.
• Retail experience, preferably footwear and athletic apparel, is preferred.
• Experience in managing and cultivating a sales team is required.
• 3-5 years of customer service experience and 3+ years of management experience.
• Excellent interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment and think analytically.

Responsibilities

• Drive store sales and sales goals, focusing on company growth.
• Manage and control store assets and payroll/schedule to meet labor goals.
• Direct and oversee all sales efforts, training staff in sales strategies and skills.
• Monitor store performance including sales stats, inventory and expenses to drive profit.
• Collaborate with District Sales Manager to enforce policies and procedures.
• Lead staff to meet department standards and drive customer service excellence.
• Mentor Sales Associates, Assistant Managers, and Managers in Training.
• Recruit, hire, train, discipline, and evaluate employees; ensure proper staffing.
• Maintain store security and work with Asset Protection to prevent shrink.
• Communicate inventory movement and drive inventory goals and strategies.
• Contribute to marketing and advertising plans and stay aware of trends.
• Keep informed about competition and community events to seize opportunities.
• Provide extraordinary customer service as outlined in the customer service manual.

Skills

Interpersonal communication

Leadership

Problem solving

Customer service

Multi-tasking

Analytical thinking

Education

Bachelor's degree in business or related field

Job description

JD Sports NA is seeking a Store Manager to lead operations, drive sales across departments, and uphold brand standards in a fast-paced retail store. You will supervise and develop a team, manage inventory and labor costs, and partner with the District Sales Manager to execute strategic plans.

You will oversee training, scheduling, and performance, ensuring exceptional customer service and profitability. A retail background and leadership experience are essential to succeed in this role.