Retail Store Manager — Lead Sales & Customer Experience

Easy Step Enterprises; Wilmington (NC); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Discounts on products

Paid Time Off accrual

401(k) program

Paid Saturday lunches

Training and development

Job summary

Easy Step Enterprises in Wilmington, NC is seeking a Store Manager to lead a high-performing retail team, drive sales, and manage store operations on-site. You will recruit, coach, and schedule staff, monitor KPIs, and ensure a premium customer experience while upholding company values.

Salary includes commissions and monthly bonuses, with paid time off and product discounts. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Strong customer-facing skills and commitment to customer satisfaction.
• Effective communication to coach team and collaborate with leadership.
• Ability to work in a performance-driven environment.
• Solid organizational and time-management skills.
• High school diploma or equivalent; additional business/retail education is a plus.

Responsibilities

• Lead, coach, and develop a high-performing retail sales team.
• Drive sales growth through consultative selling and exceptional customer service.
• Recruit, interview, hire, and onboard top sales talent.
• Coach employees on closing techniques, communication, and customer engagement.
• Monitor KPIs, sales performance, and conversion metrics.
• Oversee retail operations, scheduling, inventory, and store performance.
• Build a positive, accountable, performance-driven culture.
• Resolve customer concerns while delivering a premium customer experience.
• Lead by example in customer consultations and sales.

Skills

Customer service

Team leadership

Communication

Time management

Organizational skills

Hiring & onboarding

Education

High school diploma or equivalent

Business/retail management education beneficial

Tools

Salesforce

CRM software

Job description

Easy Step Enterprises in Wilmington, NC is seeking a Store Manager to lead a high-performing retail team, drive sales, and manage store operations on-site. You will recruit, coach, and schedule staff, monitor KPIs, and ensure a premium customer experience while upholding company values.

Salary includes commissions and monthly bonuses, with paid time off and product discounts. Strong communication and organizational skills are essential for success in this role.