Retail Store Manager in Training

Goodwill San Francisco Bay; San Francisco (CA); On-site; USD 75,000; Full time

Job summary

A leading company in the San Francisco Bay area is seeking a Retail Store Manager in Training to oversee retail operations, manage a team, and drive donations. This role involves financial management, customer service, and community engagement to support the mission of ending unemployment. The ideal candidate will have retail management experience and strong leadership skills.

Benefits

Medical, Dental & Vision Insurance

Retirement Fund

Professional Development Training

Commuter Benefits

Flexible Healthcare Spending Account

Mental Health + Wellbeing Employee Assistance Program

Qualifications

• Two years’ retail management experience, preferably thrift.
• One-year customer service experience.

Responsibilities

• Develops and executes retail operations plan to achieve goals.
• Ensures Team Members deliver excellent customer service.
• Maintains store cleanliness and reflects the Goodwill brand.

Skills

Leadership

Customer Service

Financial Management

Inventory Control

Team Development

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Description

Drives retail business operations at a Retail Store location for Goodwill of the San Francisco Bay, to help fund the Goodwill mission of ending unemployment. Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Essential Duties and Responsibilities:

1. Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
2. Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
3. Monitors product levels daily to achieve sales targets.
4. Ensures payroll and operating costs are managed to budget.
5. Ensures Team Members deliver excellent customer service.
6. Maintains store cleanliness and reflects the Goodwill brand.
7. Partners with community organizations to promote the mission.
8. Maintains consistent in-person attendance.
9. Serves as a Goodwill ambassador to the community.
10. Transfers and covers shifts at different stores as needed.
11. Ensures all Team Members are well-trained and fulfill their duties.
12. Ensures Donation Attendants provide excellent service and donations are processed properly.
13. Partners with other store locations to optimize donation and staffing allocations.
14. Ensures Team Members operate per company standards.
15. Requires reliable transportation for daily tasks.
16. Collaborates with support areas to meet business goals and ensure policy compliance.
17. Builds a high-performing team and manages performance, staffing, and development.
18. Ensures the Assistant Store Manager manages team performance effectively.
19. Maintains regular attendance.
20. Contributes to company culture change and change management.
21. Performs other duties as assigned.

Key Competencies/Enabling Attributes:

• Leading Your People
• Acquiring and Retaining Top Talent
• Fostering Trust
• Building Diverse Partnerships
• Leading Performance
• Managing Results
• Makes Sound Decisions
• Surpasses Customer Expectations
• Leading the Business
• Applying Business and Financial Reasoning
• Acts Strategically
• Embraces Change and Innovation

What We Offer:

• $75,000.00 annually
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

Minimum Qualifications:

• High School Diploma or equivalent
• Two years’ retail management experience, preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office
• Valid driver’s license and clean MVR
• Ability to pass background check and drug screen
• Proficient in English
• Physical ability to lift/carry/push/pull at least 20 lbs frequently and up to 50 lbs occasionally
• Ability to stand, walk, sit, handle items, reach, climb, crawl, squat, kneel, and bend regularly

Reasonable Accommodation Statement: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. Accommodations may be made for qualified individuals with disabilities.

Pursuant to the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.

Salary: $75,000.00 annually