HM Store Manager Broadway Mall

H&M; Cupertino (CA); On-site; USD 71,000 - 82,000; Full time

Job summary

Join a leading retail company as a Store Manager, where you will enhance the customer experience, lead a dynamic team, and drive sales performance. Your role involves managing store operations, analyzing market trends, and fostering team development in a vibrant retail environment.

Benefits

Employee discounts across H&M brands

Comprehensive benefits

Support for wellbeing

Access to resource groups and career growth opportunities

Qualifications

• Strong leader who enjoys responsibility and team development.
• Experience working closely with teams.

Responsibilities

• Manage omni customer experience and visual presentation.
• Analyze sales data and develop plans to optimize results.
• Handle administrative routines for people and operations.

Skills

Leadership

Communication

Analytics

Education

Relevant leadership and retail management experience

Job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the overall omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, location, and regional strategies. You will lead the store team to excel, fostering an inclusive culture that promotes collaboration and entrepreneurial spirit. You’ll analyze sales data, develop plans to optimize results and profits, and be aware of your store’s strengths, opportunities, and competitors.

A Day in the Life

Working at H&M means no two days are the same. A typical day includes responsibilities such as:

1. Customer Sales & Profit
2. Managing the omni customer experience, visual and commercial presentation according to guidelines
3. Representing the brand positively during customer interactions
4. Analyzing sales and creating plans to meet targets
5. Providing excellent customer service and promoting loyalty programs and sustainability initiatives
6. Scheduling staff in line with sales goals
7. Maintaining routines in fitting rooms and checkout areas
8. Identifying commercial opportunities and maintaining competitor awareness
9. Managing store maintenance cost-effectively
10. Handling administrative routines for people and operations

Fashion & Trend Awareness

Staying updated on fashion trends, styles, competitors, and influencers

Ensuring your team shares product knowledge and fashion insights with customers

Understanding the local area, customer base, and market trends

Team & Development

Managing talent acquisition, onboarding, upskilling, and performance evaluations

Sharing knowledge and fostering team development

Collaborating with area and store leadership teams

Maintaining effective communication and team planning

Ensuring compliance with procedures, routines, security, and legal requirements

Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

Maintaining a clean, organized sales floor and back of house

Ensuring high-quality visual presentation and garment care

Managing stock levels and supporting allocation decisions

Overseeing daily store routines, including opening and closing

Managing the garment cycle and fitting room routines according to standards

Utilizing in-store technology and services effectively

Maintaining accurate price signage and store information

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, development, communication, and analytics
• Relevant leadership and retail management experience
• Experience working closely with teams

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a rich history
• Access to resource groups and career growth opportunities
• Support for wellbeing and comprehensive benefits
• Employee discounts across H&M brands

Additional Information

Compensation: $71,289 - $81,982 annually

EEOC Code: OFM; Pay Status: Salary, Non-Exempt (Exempt at top volume locations)

This posting highlights key responsibilities and may include additional duties. Compensation ranges are estimates and may vary based on qualifications and location.

H&M is committed to accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.