Retail Store Manager II

FedEx Office; Williamsburg (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in printing services seeks a Retail Store Manager II to manage store operations, drive sales, and develop teams. This role requires strong leadership skills, prior retail experience, and the ability to meet customer needs while maintaining store excellence. Candidates should be proficient in Microsoft Office and have a background in customer service and team management.

Qualifications

• 2+ years of retail/customer service experience, preferably with supervisory experience.
• Strong communication and management skills.

Responsibilities

• Oversee daily store operations and manage store performance.
• Coach team members and ensure a great customer experience.
• Execute operational and sales activities to meet targets.

Skills

Customer Service

Team Management

Sales

Education

High school diploma or GED

Some college or an associate's degree

Tools

Microsoft Office

Job description

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POSITION SUMMARY:

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. You will have the opportunity to own your business in driving sales, modeling Purple Promise service, and delivering operational excellence. These foundational experiences will prepare you for managing higher volume stores with larger teams.

GENERAL DUTIES AND RESPONSIBILITIES:

• Understand and model FedEx Office values to customers and team members.
• Coach and support your team with tools and information needed to meet company goals.
• Collaborate with your supervisor to create solutions for business challenges, customer needs, and partnerships.
• Ensure an engaging store experience that retains customers and supports the FedEx brand.
• Use FedEx Office tools to train, develop, and manage your team.
• Seek guidance and escalate issues to your supervisor as needed.
• Execute operational and sales activities to meet financial and customer satisfaction targets.
• Perform daily duties such as accounts receivable, inventory reports, sales recaps, and deposits.
• Take ownership of store controls including SOPs, financials, safety, and compliance.
• Use Quality Improvement tools to enhance the business and innovate.
• Maintain flexibility in work schedule based on business needs.
• Perform other duties as required.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or GED required; some college or an associate's degree preferred.
• At least 2 years of related experience (retail, service, hospitality, military), with supervisory experience preferred.
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Meet all employment qualifications at the time of hiring.

ESSENTIAL FUNCTIONS:

• Ability to work alone in the store at times.
• Stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Perform bending and twisting activities regularly.
• Travel as needed for business purposes.
• Communicate effectively with customers and team members.
• Manage multiple priorities in a fast-paced environment.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision and maintain regular attendance.

Preferred Qualifications:

Details about preferred qualifications, pay, and additional benefits are included, emphasizing quality-driven management and adherence to FedEx Office's values and initiatives.

Additional Information: FedEx Office is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. For more details, please refer to the provided links and contact information.

Job Details:

• Senior level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Printing Services

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