Retail Store Manager – Hampton

Family Life; Hampton (VA); On-site; USD 61,000 - 72,000; Full time

Job summary

Join a leading community-focused organization as a Retail Store Manager. This role offers the chance to lead a team, enhance customer service, and contribute to community initiatives. With a supportive culture and opportunities for growth, you'll make a meaningful impact in the Bayside area.

Benefits

Salary Packaging

Purchased Annual Leave Scheme

Employee Assistance Program

Qualifications

• Demonstrated retail management experience, ideally in apparel or homewares.
• Strong verbal and written communication skills.

Responsibilities

• Manage store objectives and ensure operational efficiencies.
• Achieve revenue & profit targets through growth.
• Supervise and support volunteers and employees.

Skills

Customer Service

Time Management

Stakeholder Engagement

Proactivity

Education

Retail Management Experience

Tools

Microsoft Office

CRM

Point of Sales System

Job description

• Work locally in the Bayside area and make a difference within the Community
• Experience a fantastic team culture
• Permanent, Full Time or Part time
• Retail Level 8 $61,967.36 FTE + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture

The Opportunity

The Retail Store Manager Role is a permanent Full-Time or Part Time role based in the Bayside area.

This position is responsible for the effective and efficient management of store objectives and to ensure operational efficiencies are met. The position is also responsible for ensuring shop volunteers and employees are supervised and supported in line with the Family Life Way. Creating a safe, fun, happy environment for customers and volunteers.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Provide and maintain high levels of customer service.
• Ensure store revenue & profit targets are achieved through revenue growth and in line with the annual budget.
• Ensure the store is efficiently and effectively managed, including compliance with relevant policy, procedure and standards.
• Maintain and improve store layout and merchandising in a visually appealing manner whilst ensuring OHS requirements are met.
• Cash handling and banking in line with Family Life policies and procedures.
• Manage store inventory including rotation of stock.
• Delegate day to day operations of the store to volunteers and team members.
• Accurate daily reporting
• Actively work with the Volunteer Management team, to ensure cooperative working relationships with volunteers through ongoing coaching, communication and early intervention on people related issues.
• Implement VIP nights, morning teas, fun promotions and be part of organising two events per year.

Our Ideal Candidate

Growth Mindset – You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity – You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity – You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

This is an excellent opportunity to work with a well-respected local not-for-profit who provides essential services to families in our community. It’s a chance for a team oriented leader who is passionate about customer service and their community to make a difference. You’ll be joining a dynamic and friendly team and will be supported by collaborative and progressive management and colleagues.

If this sounds like the role for you, we would love to receive your application!

Key Selection Criteria

• Demonstrated retail management experience, ideally in apparel or homewares.
• Demonstrated people management skills, including the ability to manage complex and challenging situations.
• Demonstrated stakeholder engagement skills, including strong verbal and written communication skills.
• Ability to implement successful sales strategies.
• Ability to run promotions
• Strong time management skills, with the ability to work effectively under pressure and manage priorities, targets
• Ability to embrace new technology to enhance productivity and effectiveness.
• Information technology skills, including proficiency in Microsoft Office suite, CRM and point of sales system.

Who we are

Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.
We are known for our innovation, impact and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships.

Family Life operates a number of opportunity shops and a warehouse which are supported by a team of dedicated volunteers. Our Op Shops operate as a Social Enterprise, with the social purpose to engage and support the local community and the re-use and recycling industries.
At Family Life, we are a values-driven team. We embody the Family Life Way to deliver services and support to our clients that achieves growth for the communities that we serve.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.
Additionally, you will have access to:

• A great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Purchased Annual Leave Scheme
• Employee Assistance Program, a free and confidential counselling service for employees

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

For further information regarding the position please contact Liz Thomas, Head of Retail on [phone].

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.

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