Retail Store Manager - Grand Forks

Buff City Soap; Grand Forks (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

Buff City Soap seeks a Store Manager to lead a team in creating an exceptional client experience. Responsibilities include overseeing staff, ensuring cleanliness, managing inventory, and promoting the company's mission. Ideal candidates will possess management experience and strong leadership skills.

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Management and/or sales experience is required.
• Ability to manage effectively in a fast-paced environment.
• Basic computer skills (Word, Excel, Outlook) are needed.

Responsibilities

• Develop and coach employees to provide excellent client experiences.
• Ensure client satisfaction and handle concerns promptly.
• Manage stock, store conditions, and staff performance.

Skills

Client service

Leadership

Problem-solving

Organizational skills

Team building

Education

Management experience

College education (preferred)

Tools

Word

Excel

Outlook

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Store Manager

Buff City Soap is on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. Our products are fresh, made daily in each soap makery with ingredients you can pronounce. We are currently accepting applications for a Store Manager.

The Store Manager contributes to Buff City Soap’s success by leading a team to create and maintain the Buff City Experience for our clients. The role involves supervising and directing the workforce, making staffing decisions, ensuring client satisfaction, monitoring staff performance, handling maintenance issues, maintaining cleanliness, and managing safety and security within the makery. The Store Manager models and acts in accordance with Buff City Soap principles to deliver an exceptional client experience.

Tasks & Responsibilities:

• Developing and coaching employees to provide excellent client experiences.
• Addressing client concerns promptly.
• Setting a positive example and maintaining composure during busy periods.
• Ensuring a client-first attitude and holding team members accountable for service quality.
• Driving company metrics through action plans and team motivation.
• Promoting the culture, values, and mission of Buff City Soap.
• Delegating responsibilities to ensure smooth operations.
• Managing stock of raw materials, finished products, and supplies.
• Maintaining store conditions and visual standards.
• Overseeing production, cleanliness, sanitation, and organization of the makery.
• Managing staffing levels and employee development.
• Adhering to wage and hour laws.
• Using operational tools for planning and achieving operational excellence.
• Analyzing financial reports to address performance trends.
• Conducting performance assessments and setting sales goals.
• Managing ongoing sales activities.
• Working a minimum of 5 days per week, with varying shifts based on business needs.
• Having reliable transportation for banking and other duties.

Experience:

• College education is preferred but not required.
• Management and/or sales experience is required.
• Basic computer skills (Word, Excel, Outlook).
• Ability to manage effectively in a fast-paced environment.
• Strong client service and operational knowledge.
• Problem-solving and organizational skills.
• Leadership skills with coaching and mentoring abilities.
• Team building skills.
• Ability to prioritize and delegate tasks.

Physical Requirements:

• Ability to stand and walk for long periods.
• Sensitivity to scents and fragrances varies.
• Dexterity of hands and fingers.
• Ability to lift or assist in lifting up to 50 lbs.
• Physical ability to perform cleaning and maintenance tasks.