Retail Store Manager - Evansville, IN

Consumer Cellular, Inc.; Evansville (IN); On-site; USD 71,000 - 101,000; Full time

Job summary

Join a top-rated wireless provider as a Retail Store Manager in Evansville, where you'll lead a dedicated team to ensure exceptional customer satisfaction and drive sales success. This dynamic role emphasizes the importance of effective coaching, performance management, and relationship building with both staff and field leadership. With a starting salary of at least $73,000 plus bonuses, you will enjoy a balanced work-life schedule while making a significant impact in the retail environment. If you are passionate about retail management and customer service, this is the perfect opportunity for you to thrive and grow.

Qualifications

• 3-5 years in sales or account management with 2+ years in retail management.
• Proven leadership and training abilities in a retail environment.

Responsibilities

• Manage in-store execution, staffing, and customer engagement.
• Lead and develop a team of Mobile Advisors to meet sales objectives.

Skills

Customer Service Skills

Performance Management

Coaching Skills

Communication Skills

Sales Management

Training and Development

Business Acumen

Flexibility

Education

High School Diploma

Tools

MS Office Suite

Job description

Job Description - Retail Store Manager - Evansville, IN (250030)

Job Summary
The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, Retail Store Managers must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. Retail Store Managers must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors.

The starting salary for this role is at least $73,000/annual (minimum) plus a monthly bonus. We believe in a life/work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best!

Essential Functions

• Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field leadership.
• Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part-time Sales Reps.
• Manages attrition through key performance indicators.
• Manages performance in store to achieve all sales and customer service objectives.

Supervisory Or Management Responsibility/Decision Making Level

• Works collaboratively with field sales leadership to achieve all company objectives.
• Participates in regular field leadership meetings.
• Provides regular reports to field leadership.
• Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Responsible for all hiring, training, and performance management of employees within store.
• Makes all store-level hiring and termination decisions in collaboration with HR.
• Directly coaches and trains sales representatives within the store.

Minimum Education and/or Experience

• High School Diploma required.
• 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.

Requisite Abilities and/or Skills

• Specialty Retail management experience required.
• Proven record as a leader and store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive Sales Representatives to perform and deliver client expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $71,400
• Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Pre-employment background check and drug screen is required.

Primary Location

Job

Job

: Retail Management

Schedule

Schedule

: Full-time

Travel

Travel

: No

Job Posting

Job Posting

: Jan 15, 2025

Unposting Date

Unposting Date

: Jan 21, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law.