Retail Store Manager | Bilingual Preferred, Spanish

T-Mobile; Memphis (TN); On-site; USD 50,000 - 121,000; Full time

Job summary

T-Mobile is looking for a Retail Store Manager in Memphis who will lead the store team to optimize customer experience and achieve sales targets. The role requires management experience, strong communication, and a passion for technology, ensuring operational excellence while fostering a positive team environment.

Qualifications

• 2-4 years Management experience in retail sales required.
• Experience in sales & sales management required.

Responsibilities

• Lead store operations and manage sales goals.
• Hire and train store employees to build customer relationships.
• Ensure store employees exceed performance standards and sales goals.

Skills

Communication

Customer Service

Store Management

Store Operations

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Retail Store Manager | Bilingual Preferred, Spanish

Join to apply for the Retail Store Manager | Bilingual Preferred, Spanish role at T-Mobile

Retail Store Manager | Bilingual Preferred, Spanish

3 days ago Be among the first 25 applicants

Join to apply for the Retail Store Manager | Bilingual Preferred, Spanish role at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!


Job Overview

As a Retail Store Manager, you're ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.

Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.

Job Responsibilities:

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Maintain a neat clean organized store environment at all times.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store.
  
  
  

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Management experience in retail sales Required
• 2-4 years Sales & sales management experience Required
  
  
  

Knowledge, Skills and Abilities:

• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)
  
  
  

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No): No

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives

Base Pay Range: $50,175 - $90,450

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ322490

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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