Retail Store Manager 124- 2733 DFW-Keller, TX

Michaels Stores; Keller (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a talented team in delivering exceptional customer experiences. This role involves overseeing all aspects of store operations, ensuring compliance with company standards, and driving sales performance. You will be responsible for hiring, training, and developing team members while fostering a positive work environment. If you are passionate about retail and have a knack for leadership, this opportunity is perfect for you. Join a company that values creativity and teamwork, and be part of a mission to inspire customers every day.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Proven retail management experience with a focus on team leadership.
• Ability to manage store operations and ensure compliance with policies.

Responsibilities

• Lead store operations and manage team performance to achieve KPIs.
• Ensure compliance with company policies and promote customer brand promises.

Skills

Retail Management

Team Leadership

Customer Service

Performance Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - DFW-KELLER, TX

Store Managers are expected to spend the majority of their time on managerial work. This includes leading and managing a team, holding the team accountable to deliver a great customer experience while achieving the desired results, ensuring the store and team are ready to deliver the Customer Brand Promises, and planning and communicating store workload activities and KPI’s to ensure proper execution within budget. Minimal time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

1. Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
2. Deliver sales and profit plans and other KPIs aligned with annual performance objectives; manage the store team to achieve their KPI’s.
3. Lead the execution of our customer brand promises.
4. Implement and lead shrink and safety programs to meet goals.
5. Use company tools to set, prioritize, and communicate goals; provide overall management to team members and customers.
6. Staff the store with qualified team members: hire, train, observe, coach, lead performance management, and disciplinary processes if necessary; identify talent and develop team members for advancement; utilize leadership competencies for self-development.
7. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model.
8. Serve as Manager on Duty (MOD).
9. Maintain operational understanding of all store departments; ensure cross-training in Custom Framing selling and production.

Other duties as assigned

Minimum Experience

• Retail management leadership experience

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Some lifting of heavy items and access to high shelves using ladders or similar equipment

Work Environment

• Public retail store setting supervising team members and serving customers; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support inclusion and provide reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.