Retail Store Manager

Burnham Nationwide, Inc.; Village of Garden City (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading company in retail management is seeking a Retail Store Manager for their UPS Store location. The role encompasses overseeing daily operations, ensuring high levels of customer service, managing store finances, and fostering team development. The ideal candidate will possess strong leadership skills and a solid background in retail management.

Benefits

Flexible schedule

Vacation & Sick Pay

Medical, dental, and vision insurance

401K Retirement Savings Plan with match

Paid Training

Employee Discounts

Uniforms provided

Free parking

Qualifications

• 5 years of customer-facing retail management experience required.
• Strong supervisory/managerial skills.
• Dynamic personality capable of motivating a team.

Responsibilities

• Manage day-to-day operations and personnel.
• Ensure world-class customer service.
• Prepare reports on store financials.

Skills

Customer service

Leadership

Team motivation

Productivity management

Financial management

Communication

Education

Post high school education (college coursework or degree)

Tools

Microsoft Office

Adobe Suites

Job description

This position is for the retail location of The UPS Store - not the warehouse or corporate.

The Retail Store Manager is responsible for the day-to-day operations of the retail location. He or she will open and close the store, manage productivity and ensure the store'steam delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The StoreManager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The UPS Store is a network of individually owned and operated franchised service centers specializing in small business solutions. Our organization consists of 10 locations in Nassau County, Long Island NY including Syosset, Jericho, Plainview, Greenvale, Garden City, Garden City Park, Great Neck, Wantagh, Rockville Centre & Huntington Station.

The ideal candidate has a post high school education (college coursework or a degree), five years of customer facing retail store management experience,strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Compensation $50,000 to $55,000 per year, depends on skills and experience with room for growth.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Available on weekends as required
• Manages the storesfinancials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees storemaintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• 5 years of customer facing retail management experience.
• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Bona fide management/leadership skills
• Willing to accept full accountability for storeoperations

BENEFITS

• We Operate 10 stores which provides for excellent advancement opportunities
• Flexible Schedule (no late nights), the stores are open Mon-Fri 8:30am -5:30pm, Sat 9am to 5pm, Sun 10am to 3pm.
• Vacation &Sick Pay
• Insurance; medical, dental and vision
• Holidays
• 401K Retirement Savings Plan with match
• Paid Training
• Employee Discounts
• Uniforms Provided
• Free Parking