Retail Store Manager

5.11, Inc.; Riverside (CA); On-site; Full time

Job summary

A leading company in outdoor gear is seeking a Store Manager who excels in customer service and team leadership. The role involves fostering a customer-first culture, achieving sales goals, and mentoring staff to deliver unforgettable experiences. With competitive salary and benefits, this position offers opportunities for growth in a dynamic environment.

Benefits

Health, dental, and vision insurance

Employee discounts on 5.11 gear

Career growth opportunities

Qualifications

• Proven leadership and sales abilities.
• Management experience in outdoor or specialty retail.

Responsibilities

• Lead a customer-first culture and monitor sales goals.
• Mentor team for exceptional customer experiences.
• Engage with the local community to boost awareness.

Skills

Customer Service

Leadership

Sales

Adaptability

Job description

As a Store Manager, you’re more than a leader—you’re the heartbeat of our store. Your goal is to deliver unparalleled customer service by fostering a supportive and results-driven environment. You'll guide your team in achieving ambitious goals, developing their skills, and providing the kind of customer experience that people remember. We’re seeking someone who embodies our core attributes: approachable and committed to supporting both team and customer needs, energetic and driven to inspire excellence, and resilient with a passion for achieving team goals.

What You’ll Do:

• Lead a customer-first culture where every interaction is an opportunity to connect, solve problems, and create loyal fans.
• Monitor and achieve sales goals by setting clear objectives, providing constructive feedback, and celebrating wins with the team.
• Mentor and inspire your team to deliver an unforgettable customer experience—one that blows our customers minds.
• Maintain operational excellence, overseeing inventory, visual merchandising, and store presentation to showcase our gear in the best light.
• Collaborate with upper management to implement strategies that boost store traffic and sales, while ensuring the store hits or exceeds its targets.
• Engage with the local community to build awareness, establish relationships, and make 5.11 the go-to destination for purpose-built gear.

What We’re Looking For:

• An exceptional customer service mindset, with a drive for going above and beyond and thrives on engaging with both customers and employees.
• Proven leadership and sales abilities with a knack for motivating teams and a passion to achieve goals.
• A love for technical outdoor gear so you can connect with our customers and showcase our products authentically.
• Solid organizational skills, with experience in managing inventory, visual merchandising, and leading day-to-day operations.
• Management experience—bonus points if it’s in outdoor or specialty retail.
• Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.

We believe successful leaders at 5.11 demonstrate these core attributes:

• Engaging: Approachable, fully involved, and committed to supporting team and customer needs.
• Energetic: Driven to get things done and inspire others to do their best.
• Grit: Resilient and passionate about achieving team goals.
• Competitive: Always aiming to improve and raise the bar for customer service.
• Assertive: Confident with a strong sense of self and values.

What’s in It for You:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Career growth opportunities with a fast-growing brand that values its team.
• The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.

Pay Range: $26.35 - $32.00

You can find out what personal information we collect, correct any inaccuracies, or ask us to delete your personal information (with some exceptions). To check out our policy, click HERE . If you want to make a request about your personal data, CLICK HERE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.