Retail Store Manager

Lakeshore Learning Materials, LLC; Pasadena (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Parental leave

Job summary

Lakeshore Learning Materials, LLC is hiring a Store Manager in Pasadena, CA. Lead a first-class team, drive sales growth, and deliver an unforgettable retail experience in a fast-changing environment.

Build talent, coach staff, and maintain outstanding customer service while balancing budgets and operations. Be the face of Lakeshore in the local community with a strong focus on SERVE standards and store profitability.

Qualifications

• Strong leadership and team-building abilities.
• Excellent communication and training skills.
• Solid time-management and organizational skills.
• Ability to model company standards and coach staff.
• Proven track record of recognizing achievements and giving feedback.
• Capacity to multitask in a fast-paced retail environment.

Responsibilities

• Source, recruit, hire and onboard a sales-driven team and train them efficiently.
• Provide ongoing coaching and career-path opportunities for staff.
• Conduct annual performance appraisals with clear feedback.
• Develop business strategies to grow customer base and profitability.
• Manage employee relations and drive store engagement.
• Oversee outreach programs and community relationships.
• Drive SERVE customer service standards through metrics.
• Handle escalated customer service issues.
• Maximize store sales and profitability while controlling costs.
• Manage store budget and report buying trends to leadership.
• Optimize layout and product placement for sales.
• Ensure policies, cleanliness and safety are followed.
• Plan and approve employee scheduling for optimal staffing.

Skills

Leadership

Communication

Time management

Coaching

Feedback

Multitasking

POS systems

Tools

POS systems

Job description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers,parentsand children. Since 1954,we’vegrown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But todaywe’reworking better,smarterand faster than ever—and setting our sights even higher.We’rebuilding an infrastructure designed for scalability, embracing data-driven decision-makingand using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try newthingsand believe that every new day brings opportunities for growth.

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
Youdon’tneed a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operationalexpertise.Soundchallenging? It is. But with success comesreward.

Providing great customer serviceisn’tjust a goal—it’sthe essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities

Building Talent

• Source, recruit, hire and support onboarding of an engaged, sales-driven team, and ensure efficiency during the training process
• Provide ongoing coaching and development/growth opportunities for existing staff and build career paths
• Conduct annual personnel performance appraisals, providing clear and actionable feedback to help staff improve
• Develop business strategies to expand our customer base, increase storetrafficandoptimizeprofitability
• Manage employee relations and drive workplace engagement and motivation within the store

Building Service Standards

• Oversee and manage the retail store’s outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshore’s goals
• Drive Lakeshore’s customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team
• Seek and communicate customer feedback from the store team regarding school and home use of products
• Handle complex customer service issues and escalations

Building Revenue and Operational Excellence

• Efficiently maximize store sales and profitability while managing controllable expenses
• Undertake financial-planning tasks, including managing the store budget (P&L) and prepare detailed reports on buying trends, customer needs, profit margins to present reports to company leadership
• Optimize store layout and product placement for maximum sales
• Ensure company expectations regarding retail policies and procedures, including store cleanliness and safety standards
• Oversee development and approval of employee scheduling to ensure optimal staffing

Qualifications

Essential Skills and Attributes

• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to teamAbility to provide and receive constructive criticism
• Capacity to multitask in order to meet simultaneous demands

Requirements

• 3–5 years retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information

And here’s our end of the bargain!

• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers,familiesand children we serve.

We know wecouldn’tdo the extraordinary thingswe’redoing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more thana great placeto work—it’sa great experienceto be part of. Day in and day out, we give everythingwe’vegot to create products that instill a sense of wonder and foster a true love of learning. To helpmaintainthis high bar for success,we’reconstantly on the lookoutfor people to join us.Soifyou’rea down-to-earth professional who shares our desirefor makinga difference,we’dlove to hear from you.
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If thingsaren’tequal, we all lose.

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