Assistant Store Manager

Lakeshore Learning Materials; Friendswood (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonus

Parental leave

Medical/dental plan

Job summary

Lakeshore Learning Materials is hiring a Store Manager in a fast-paced retail environment in Friendswood, TX. You will lead a sales-driven team, deliver exceptional customer service, and drive store performance through coaching, planning, and hands-on leadership.

You’ll oversee talent development, implement service standards, analyze sales data, and optimize staffing to meet goals while maintaining store standards and promoting a positive customer experience.

Qualifications

• Positive and proactive approach to management and teamwork.
• Excellent communication and training skills.
• Exceptional time management and organizational skills.
• Ability to demonstrate company standards and reinforce them with the team.
• Strong desire to recognize and reward achievements.

Responsibilities

• Build Talent: recruit and develop a sales-driven team; coaching; onboarding; performance reviews; resolve conflicts.
• Build Service Standards: supervise daily store operations; gather customer feedback; build relationships; implement service programs.
• Build Revenue and Operational Excellence: analyze sales data and inventory; maximize sales; manage expenses; maintain displays and policies; schedule staffing; support outreach.

Skills

Team leadership

Customer service

Communication

Time management

Feedback

Multitasking

Job description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers,parentsand children. Since 1954,we’vegrown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But todaywe’reworking better,smarterand faster than ever—and setting our sights even higher.We’rebuilding an infrastructure designed for scalability, embracing data-driven decision-makingand using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try newthingsand believe that every new day brings opportunities for growth.

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready?
Youdon’tneed a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operationalexpertise.Soundchallenging? It is. But with success comesreward.

Providing great customer serviceisn’tjust a goal—it’sthe essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Responsibilities:

Building Talent

• Assistmanagement efforts to recruit and develop an engaged, sales-driven team
• Ensure team members receive consistent coaching and growth opportunities and support career pathing
• Conduct new hire onboarding training and development sessions
• Support/assist in performance reviews and employee feedback sessions
• Help resolve staff conflicts and drive workplace engagement and motivation within the store

Building Service Standards

• Supervise daily store operations to ensure service standards are met (& surpass expectations)
• Seekand communication customer feedbackregardingschool and home use of products
• Build a unique and lasting relationship with customers
• Assistin developing and implementing customer service programs and recognition
• Monitor staff interactions with customers and provide feedback

Building Revenue and Operational Excellence

• Ability to analyze sales data, inventorylevelsand market trends
• Attention to detail to ensure accuracy in reporting and inventory management
• Assistin maximizing sales and store profitability while effectively managing controllable expenses
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
• Maintain company expectationsregardingretail policies and procedures, including store cleanliness and safety standards
• Own development of employee schedules to ensureoptimalstaffing and communicate schedules effectively
• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals

Qualifications

• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability todemonstratecompany standards and reinforce them with the entire team
• Strong desireto recognize and reward achievements—big and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask to meet simultaneous demands

Requirements

• 1-year related retail management experience
• Ability to work a flexible schedule, including nights and weekends
• Knowledge of retail POS systems
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information

And here is our end of the bargain...

• Competitive compensation based on skills and experience
• Quarterly bonus program
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers,familiesand children we serve.

We know wecouldn’tdo the extraordinary thingswe’redoing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more thana great placeto work—it’sa great experienceto be part of. Day in and day out, we give everythingwe’vegot to create products that instill a sense of wonder and foster a true love of learning. To helpmaintainthis high bar for success,we’reconstantly on the lookoutfor people to join us.Soifyou’rea down-to-earth professional who shares our desirefor makinga difference,we’dlove to hear from you.

To learn more about Lakeshore, visitwww.lakeshorelearning.com/careers
Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If thingsaren’tequal, we all lose.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

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