Retail Store Manager

invitation-charter; North Adams (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager to guide and develop the store team, delivering exceptional service and building lasting customer relationships. You will influence sales performance and store operations daily, collaborating with Market Managers to drive results.

You will lead training, coaching, and scheduling while upholding Spectrum's standards and policies across a seven-day operation. This role emphasizes leadership, customer care, and operational excellence.

Qualifications

• Education: Bachelor's degree or equivalent work experience.
• Skills: read/write/speak/understand English; build partnerships; lead others; comfortable with technology; use computers/software; manage multiple tasks; qualitative judgement.

Responsibilities

• Lead and inspire the team to exceed sales targets and operational goals.
• Foster strong customer relationships by resolving escalations and using sales techniques.
• Ensure store aligns with brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge; drive improvements and adapt to change.
• Identify issues and develop strategies to enhance store performance.
• Provide expertise on store functions, Spectrum products, pricing, promotions and service features.

Skills

Leadership

Customer service

Retail management

Communication

Technology aptitude

Computer skills

Organization

Change management

Sales training

Education

Bachelor's degree or equivalent work experience

Tools

None

Job description

Job Summary

Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you'll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store's performance and the growth of your team.

Responsibilities

How You'll Make an Impact

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Working Conditions

• Operate in a retail environment with hours spanning seven days a week, including holidays
• Work amid moderate noise levels
• Be available to your team during store hours and travel to other locations as needed
• Handle physically demanding tasks including lifting up to 35 lbs
• Stand for prolonged periods
• Adhere to uniform attire and appearance requirements

Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree or equivalent work experience

Skills

• Ability to read, write, speak, and understand English
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
• Experience working inside a destination-style retail environment
• Proven ability to lead others and motivate them to succeed sales culture
• High comfort level with all forms of technology; including mobile devices and video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Education

• Bachelor's degree or equivalent work experience

Experience

• 1+ years of management in a sales or customer service retail environment
• 1+ years of telecommunications or wireless experience
• 3+ years of sales or customer service experience
• 3+ years of experience working in a destination-style retail environment

Skills

• Some experience implementing sales training and employee development programs
• Some knowledge of identifying sales trends and risks and communicate findings to management
• Proven change management abilities