Retail Store Manager

Susan Alexandra; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Susan Alexandra, a New York–based luxury brand, seeks a Retail Store Manager to co-lead daily operations for the 1088 Madison Avenue and 33 Orchard Street locations. You will drive sales, supervise staff, and uphold brand visuals to deliver a memorable in-store experience.

The role requires energy, a passion for whimsical design, strong leadership, and a proven sales track record in luxury retail. Full-time on-site position in NYC.

Qualifications

• 3+ years of retail store management or assistant management experience in fashion/boutique luxury.
• Strong leadership and team coaching abilities.
• Operational excellence in store procedures, inventory, and loss prevention.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Oversee opening, operations, and closing procedures for two store locations.
• Recruit, train, onboard, and mentor retail staff and keyholders.
• Deliver an engaging customer experience and build relationships with VIPs and brand followers.
• Drive daily/weekly/monthly sales targets and monitor key retail metrics.

Skills

Store leadership

Coaching & mentoring

Operations management

POS systems (Shopify POS)

Communication skills

Tools

Shopify POS

Job description

Company Description

Susan Alexandra is a New York–based brand that celebrates color, humor, and self-expression through joyful, detail-focused design. Founded in 2014 by Susan Korn as a bedroom-run jewelry business, the brand grew quickly after its signature beaded bags, made in NYC, gained viral attention. Today, Susan Alexandra offers an expanded range of products, including handbags, jewelry, Judaica, homeware, and pet and baby accessories. With collaborations with brands such as Vans, Post Cereal, Sweetgreen, Warby Parker, and Disney, the company continues to grow and explore new creative categories and frontiers. Team members join a playful, vibrant environment where creativity and individuality are highly valued.

Role Description

The Retail Store Manager is a full-time, on-site role based in New York, NY, responsible for co-leading the daily operations of the Susan Alexandra retail stores. This role oversees staff scheduling, coaching, and performance to ensure an engaging, inclusive, and efficient retail environment. The manager drives sales, monitors inventory, maintains visual merchandising standards that reflect the brand’s aesthetic, and ensures retail revenue goals are met. This role serves as the key operational bridge between brand leadership and the front-line retail experience. The ideal candidate brings a high level of energy, a passion for whimsical design and luxury retail, exceptional team management skills, and a strong track record of sales performance.

Company Description

Susan Alexandra is a New York–based brand that celebrates color, humor, and self-expression through joyful, detail-focused design. Founded in 2014 by Susan Korn as a bedroom-run jewelry business, the brand grew quickly after its signature beaded bags, made in NYC, gained viral attention. Today, Susan Alexandra offers an expanded range of products, including handbags, jewelry, Judaica, homeware, and pet and baby accessories. With collaborations with brands such as Vans, Post Cereal, Sweetgreen, Warby Parker, and Disney, the company continues to grow and explore new creative categories and frontiers. Team members join a playful, vibrant environment where creativity and individuality are highly valued.

Role Description

The Retail Store Manager is a full-time, on-site role based in New York, NY, responsible for co-leading the daily operations of the Susan Alexandra retail stores. This role oversees staff scheduling, coaching, and performance to ensure an engaging, inclusive, and efficient retail environment. The manager drives sales, monitors inventory, maintains visual merchandising standards that reflect the brand’s aesthetic, and ensures retail revenue goals are met. This role serves as the key operational bridge between brand leadership and the front-line retail experience. The ideal candidate brings a high level of energy, a passion for whimsical design and luxury retail, exceptional team management skills, and a strong track record of sales performance.

Key Responsibilities

Store Operations

• Oversee and streamline daily store opening, operating, and closing procedures across both retail spaces.
• Maintain impeccable visual merchandising standards, store aesthetics, and cleanliness that reflect the brand's unique identity.
• Manage stock levels, inventory transfers, stockroom organization, and product replenishment between store locations and our studio.
• Enforce operational compliance, inventory control, and loss prevention protocols.

Team Leadership & Support

• Recruit, train, onboard, and mentor retail sales associates and keyholders.
• Construct optimized weekly schedules that align labor costs with foot traffic and peak shopping hours.
• Lead by example on the sales floor, cultivating an engaging, inclusive, and highly motivated team culture.
• Conduct routine check-ins, performance reviews, and professional growth coaching for staff.

Customer Experience

• Ensure every customer receives a welcoming, memorable, and personalized retail experience.
• Build and retain direct relationships with top clients, VIPs, and brand followers.
• Handle customer inquiries, special custom orders, and service resolutions with grace and efficiency.

Sales & Performance

• Drive daily, weekly, and monthly sales targets for both store locations.
• Monitor key retail metrics (conversion rates, average order value, foot traffic trends) to identify revenue growth opportunities.
• Implement effective clienteling strategies and incentive initiatives to exceed revenue goals.

Communication & Collaboration

• Serve as the central communication nexus between retail staff, the Founder, and executive leadership.
• Provide clear, actionable regular updates regarding store performance, inventory needs, and customer feedback.
• Partner with the marketing and events teams to seamlessly plan and execute in-store activations, pop-ups, and special collection launches.

Schedule & Availability

• Maintain full-time availability, including mandatory weekend coverage, peak retail holiday seasons, and special evening store events.
• Split operational time strategically between 1088 Madison Avenue and 33 Orchard Street based on business needs and event schedules.

Candidate Qualifications

• Experience: 3+ years of retail store management or assistant management experience, preferably in contemporary fashion, boutique luxury, or specialized lifestyle retail.
• Leadership: Demonstrated ability to lead, coach, and inspire an energetic retail sales team.
• Operations: Strong proficiency in POS platforms (e.g., Shopify POS), inventory management tools, and spreadsheet tools.
• Communication: Exceptional verbal and written communication skills with strong attention to visual and interpersonal detail.
• Adaptability: Thrives in a fast-paced, creative, and evolving entrepreneurial environment.