Full-Time Assistant Store Manager

LoveShackFancy; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

LoveShackFancy is seeking an Assistant Store Manager for the SoHo location to support the Store Manager in daily operations, drive sales, lead a high-performing team, and uphold exceptional customer service and visual standards.

You will participate in hiring, training, and coaching staff, manage client books and clienteling, and ensure loss control with a proactive, energetic, and collaborative work style.

Qualifications

• Minimum of three (3) years of experience in luxury retail management.
• Full understanding of specialty retail, including business development, visual merchandising and store operations.
• Computer skills to include operation of retail point of sale system, Word, Excel and email

Responsibilities

• Achieve and exceed individual productivity and sales goals.
• Assist in achieving and exceeding the store’s productivity and sales goals.
• Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff.
• Assist the store manager to recruit, train, motivate and retain quality sales associates.
• Assist the store manager in evaluation of individual associate’s performance to goals.
• Help maintain a high level of visual merchandising and housekeeping standards.
• Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory.
• Enforce the company policies and procedures.
• Client Book Management and Clienteling.

Skills

Luxury retail management

Store operations

Team leadership

Tools

POS system

MS Word

Excel

Job description

About Loveshackfancy

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

About Loveshackfancy

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

Role Overview

The Assistant Store Manager (ASM) is responsible for assisting the Store Manager in the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and customer service experience. The ASM will be responsible for contributing a significant amount of the stores sales and will be goaled according to the store’s monthly sales plan. This individual will help to hire, train and manage store associates to achieve the sales and profit goals. The ASM will model the standards for customer service. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. He/she will operate the store in accordance with the company’s operational guidelines, follow all loss control.

We are looking for a talented and creative individual that is incredibly hard-working, highly motivated, organized and efficient, adaptable, energetic, professional, collaborative, supportive, a great communicator, and with an overall great work ethic.

Key Responsibilities

• Achieve and exceed individual productivity and sales goals
• Assist in achieving and exceeding the store’s productivity and sales goals
• Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff.
• Assist the store manager to recruit, train, motivate and retain quality sales associates.
• Assist the store manager in evaluation of individual associate’s performance to goals
• Help maintain a high level of visual merchandising and housekeeping standards.
• Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks
• Protect store assets and inventory. Bring any potential shrinkage information to the store manager’s attention
• Enforce the company policies and procedures
• Client Book Management and Clienteling

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Skills, Qualities & Behaviors

• Minimum of three (3) years of experience in luxury retail management
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• Computer skills to include operation of retail point of sale system, Word, Excel and email
• Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff.
• Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives
• A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store’s business at all levels
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
• A trainer able to teach skills in customer service, selling, and operations
• Based at the Soho location, 5 days a week
• Open availabilty, including weekends & holidays