Retail Store Manager

Mint Cannabis Co.; Coldwater (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading cannabis company in Coldwater seeks a Store Manager to lead a team of 25-50 employees. The ideal candidate will inspire a positive culture, ensure compliance with regulations, and maintain high customer service standards. Responsibilities include team leadership, daily operations management, and collaboration with HR for staffing. Join a dynamic environment committed to shaping the cannabis industry.

Benefits

Employee discount

Medical

Dental

Vision

Qualifications

• 2 years customer service experience preferred.
• 1 year management experience preferred.
• 1 year retail cannabis industry experience preferred.

Responsibilities

• Provide leadership and direction to a team of 25-50 people.
• Ensure compliance with cannabis regulations and laws.
• Manage daily sales reporting and customer service.

Skills

Leadership

Communication

Conflict Resolution

Customer Service

Interpersonal Skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Job description

You will be responsible for motivating and mentoring 20+ employees. You will inspire a team committed to creating a welcoming environment and developing the Mint Culture. Store Managers must have excellent communication and interpersonal skills, strong leadership and motivational abilities, high customer service standards, and conflict resolution skills. Candidates should be genuine, dedicated to shaping the cannabis industry, accountable with integrity, and driven to make an impact. We value a culture of trust built on hard work.

Essential Duties and Responsibilities:

1. Provide leadership and direction to a team of 25-50 people.
2. Ensure compliance with all cannabis state-specific regulations and laws, and enforce compliance efforts.
3. Manage daily sales reporting.
4. Maintain quality customer service by establishing standards, handling inquiries, and resolving complaints.
5. Collaborate with Human Resources to recruit, interview, and hire staff to ensure excellent customer service and patient care.
6. Oversee the dispensary environment and monitor key business indicators to identify issues and opportunities for improvement, providing coaching and taking action to meet operational goals.
7. Coordinate inventory audits, assess productivity, and evaluate new merchandise in partnership with other departments.
8. Establish and manage staff schedules, including time-off planning.
9. Promote teamwork by maintaining a positive attitude and inspiring others.
10. Handle challenging situations to keep the dispensary operating effectively.
11. Engage in ongoing education and professional development.
12. Lead with integrity, honesty, and knowledge, promoting the culture and values of Mint Cannabis.
13. Partner with the Marketing Department to analyze metrics and identify future opportunities.
14. Authorize and witness employee discipline and terminations.
15. Supervise daily store operations including product orders, cash handling, financial reporting, customer communication, patient education, and team management.
16. Assist with employee performance reviews.
17. Coordinate operations, merchandising, staffing, training, rewards, discipline, and evaluations.
18. Provide relief in any staff position as needed.
19. Secure the facility after hours, maintaining alarm and safe codes.
20. Develop and maintain vendor relationships.
21. Train, develop, coach, and encourage staff members.
22. Lead daily and monthly team meetings.
23. Utilize management tools and analyze financial reports to improve store performance.
24. Coordinate with third-party vendors for cleaning, maintenance, etc.

Knowledge, Skills, and Abilities:

1. Proficiency in MS Office applications.
2. Excellent interpersonal skills and ability to influence positively at all organizational levels.
3. Detail-oriented with a focus on process optimization.
4. Ability to work in a fast-paced, high-stress environment with flexibility and adaptability.
5. Physical ability to lift at least 10 pounds as required.
6. Ability to sit, squat, stand, kneel, bend, or walk for extended periods and work at a computer.
7. Knowledge of office management systems and procedures.
8. Strong prioritization, urgency management, and conflict resolution skills.
9. Experience in customer interaction, addressing issues, and taking responsibility for customer satisfaction.
10. Willingness to work 7 days a week, including holidays, with schedule flexibility.
11. Leadership or management experience in retail, hospitality, or sales is required; cannabis industry experience is strongly preferred.

Job Details:

Type: Full-time

Salary: DOE

Benefits:

• Employee discount
• Medical
• Dental
• Vision

Schedule:

• 10-hour shift
• 8-hour shift
• Weekend availability

Education:

• High school diploma or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Management: 1 year (preferred)
• Retail Cannabis Industry: 1 year (preferred)