Retail Store Manager

Lego Group; Chicago, Northern (IL, KY); Hybrid; USD 67,000 - 100,000; Full time

Benefits offered by this job

Family Care Leave

Life and disability insurance

Headspace wellbeing program

Colleague discount

Bonus scheme

Hybrid work policy (3 days in office)

Job summary

The LEGO Group is seeking a Store Manager for LEGO Brand Retail at Water Tower Place in Chicago, IL. You will lead a store team to deliver inspiring guest experiences, uphold LEGO brand values, and drive sales while maintaining visual merchandising and store standards.

You'll recruit, coach and develop a high-performing team, manage scheduling and payroll, and ensure a safe, welcoming environment. This role requires proven retail leadership and strong guest service focus.

Qualifications

• Proven management experience in a retail environment.
• Strong knowledge of point of sale systems and merchandising.
• Experience with scheduling, payroll, and performance management.
• Ability to recruit, train and develop store team members.
• Experience in loss prevention and cash handling.

Responsibilities

• Lead store operations to deliver inspiring guest experiences and drive sales while maintaining brand standards.
• Recruit, coach and develop a high-performing team with continuous product knowledge and service training.
• Ensure visual merchandising, store cleanliness, and operational efficiency.
• Meet and exceed KPIs, manage scheduling, payroll, and performance management.
• Collaborate with peers to drive business performance and maintain a safe, guest‑centered store environment.

Skills

Point of Sale systems

Retail management

Loss prevention

Cash management

Recruitment

Scheduling

Payroll management

Performance management

Visual merchandising

Communication skills

Computer proficiency

Job description

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand? Join the LEGO® Brand Retail team as a Store Manager at Water Tower Place in Chicago, IL and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest. Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance. Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards and enhancing efficiency and profit by maintaining sound operational practices.

Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences. Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training. Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Proficiencies and build your team bench for future growth by identifying and developing top candidates for promotion. Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment. Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO® Group is a family‑owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team‑oriented, safety‑first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

Experience with the following:

• Point of Sale systems
• Proven management experience in a retail environment
• Loss prevention and cash management
• Recruitment, selection and training
• Scheduling and payroll management
• Performance management and conflict resolution skills
• Space management and visual merchandising expertise
• Effective organizational, verbal and written communication skills
• Demonstrated computer proficiency

Physical specifications:

• Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, depth perception, and ability to adjust focus.
• Involves lifting at least 30 lbs.

Compensation

The salary for this position has a range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.

Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3.

We are aware of reports of fraudulent emails and social media messages from individuals falsely claiming to represent the LEGO Group recruitment teams. Please check that recruitment communications are from an official LEGO® email address before responding. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.