Retail Store Leadership

Burlington Stores, Inc.

Natick (MA)

On-site

USD 33,751 - 49,593

Full time

14 days+

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Benefits offered by this job

Competitive wage

Associate discount

Medical, dental, vision

401(k) plan

Paid time off and holidays

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Massachusetts to lead store operations and customer service teams.

You will drive efficiency, uphold policies, and partner with leadership to deliver results while coaching cashiers, service supervisors and receiving staff. The role requires a proven leader with 3+ years in retail management, flexibility in scheduling, and the ability to manage inventories and SOPs in a fast-paced environment.

Qualifications

3+ years of Retail Management or Store Operations experience in a large retail environment.
Flexible schedule including early mornings, nights, weekends and holidays.
Ability to lift and move boxes up to 40 lbs.
Experience using scheduling and reporting computer software.

Responsibilities

Lead the Customer Service and Cashier teams, driving compliance to company policies, asset protection, sales and record keeping.
Provide guidance to Customer Service Supervisors to ensure smooth customer flow at registers.
Manage the overall execution of operations and receiving SOPs.
Oversee the receiving process including transfers, debits, damages, and chargebacks with the Receiving Supervisor.
Act as Manager on Duty (MOD) and model leadership for customers and staff.
Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
Assist in management of other store operations areas as needed.
Communicate effectively with District and Regional Management.

Skills

Retail management

Store operations

Scheduling software

Team leadership

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

Position Overview

A Day In The Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
Manage the overall execution of operations and receiving SOPS.
Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
Assist in the management of other store operations areas as needed.
Communicate effectively with the District and Regional Management teams.

You’ll Come With

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing up to 40 lbs.
Experience utilizing scheduling and reporting computer software.
Travel may be required from time to time.

Compensation Range

$24.50/Hourly - $36.00/Hourly

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount.
Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Posting Number

R104085

Location

Massachusetts-Natick

Address

321 A. Speen Street

Zip Code

01760

Additional Locations

Massachusetts-Chelsea | Massachusetts-Somerville | Massachusetts-Dedham | Massachusetts-Revere | Massachusetts-Braintree

Pay Rate

Hourly