Operations/Service Manager II

Burlington Stores, Inc.; Freehold (NJ); On-site; USD 31,960 - 42,636; Full time

Benefits offered by this job

Associate discount

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Freehold, NJ seeks an Operations Service Manager to lead store operations, coach cashiers and customer service supervisors, and model the company values. You will guide teams, manage receiving and inventory processes, and work with district leadership to ensure outstanding customer service.

Expect a dynamic, process-driven environment with opportunities to train staff, optimize schedules, and contribute to store performance on a daily basis.

Qualifications

• 3+ years in retail management or store operations.
• Experience with scheduling and reporting software.
• Flexibility to work early mornings, nights, weekends, and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams and safeguard company assets, sales and records.
• Guide Customer Service Supervisors to meet service expectations and ensure smooth checkout flow.
• Oversee the execution of operations and receiving SOPs.
• Manage the receiving process including transfers, debits, damages, and chargebacks with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty and drive leadership example for customers and staff.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Assist in other store operations areas as needed and communicate with District/Regional management.

Skills

Retail management

Leadership

Staff development

Operations oversight

Customer service orientation

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay & Location

Min-Mid $23.20 - $30.95 per hour

Location: New Jersey - Freehold, 3684 Route 9 N, 07728

Job Type: Full-Time

Remote Type: In Office/On-site

Individual pay decisions will be based on a variety of factors such as qualifications, education, job-related skills, relevant experience, and geographic location.