Operations/Service Manager III

Burlington Stores, Inc.; Manchester (NH); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Manchester, NH. You will lead Customer Service and Cashier teams, oversee daily store operations, and drive results while modeling Burlington’s core values.

You will coach and develop front-line leaders and collaborate with district teams to ensure outstanding customer service and efficient operations. Ideal candidates will have 3+ years in retail management, the ability to work a flexible schedule, and experience with

Qualifications

• 3+ years of retail management or store operations experience in a large retail environment.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Experience with scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy adherence and safeguarding company assets.
• Guide Customer Service Supervisors to meet service expectations and maintain smooth register flow.
• Oversee store operations and receiving SOPs and partner with Receiving Supervisor for inventory accuracy.
• Act as Manager on Duty to set leadership example and drive store results.
• Support staffing, interviewing, training, and succession planning for the store.

Skills

Retail management

Staff coaching

Scheduling software

Operations leadership

Tools

POS systems

Inventory software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high‑energy environment? If so, this might be the right opportunity for you. As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you will be one of the leaders of the store team, participate in managing the overall operations of the store, serve as a role model for store associates, reinforce the company’s Core Values, build trust and respect among peers and staff, develop strong teams and partnerships, and drive business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure associates deliver excellent customer service and the highest degree of professionalism.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to ensure they meet customer‑service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD); set a leadership example for customers, associates, and drive results in the store.
• Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning.
• Assist with the management of other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

You'll Come With

• 3+ years of retail management or store operations experience at an off‑price, big‑box, specialty, or medium‑to‑large‑sized, multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage, including life and disability insurance. Full‑time associates may be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. The company offers a variety of training and development opportunities so associates can grow with us. Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Compensation

Min‑Mid: $22.60 – $30.15 per hour

Location

777 South Willow St, Manchester, NH 03103