Retail Store Leader in Training

Hibbett; Bowling Green (KY); On-site; USD 12,000 - 17,000; Full time

Job summary

Hibbett I City Gear in Bowling Green, KY seeks a Manager in Training to support the Store Manager in daily operations, sales, restocking, merchandising, and customer service excellence. You will learn department knowledge, promote promotions, and supervise in the Store Manager’s absence.

The role emphasizes superb customer experience, asset protection, and adherence to company policies. The candidate will train across product areas and help drive store goals while delivering outstanding service.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all policies, procedures, and standards as listed in the manuals and memos.
• Protect the company’s assets and financial information by ensuring internal controls and reporting potential fraud.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Fast-paced environment

Job description

Hibbett I City Gear in Bowling Green, KY seeks a Manager in Training to support the Store Manager in daily operations, sales, restocking, merchandising, and customer service excellence. You will learn department knowledge, promote promotions, and supervise in the Store Manager’s absence.

The role emphasizes superb customer experience, asset protection, and adherence to company policies. The candidate will train across product areas and help drive store goals while delivering outstanding service.