Retail Store Leader: Grow Teams, Elevate Client Experience

sephora.com; Novi (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401k with match

Employee discount

Leadership development

Job summary

Sephora is seeking an Assistant Store Manager in Novi, MI to act as the heartbeat of the store, guiding daily operations, elevating the client experience, and driving sales in a fast-paced retail environment.

You will lead, coach, and develop your team, recruit and onboard new talent, and uphold Sephora’s service standards and brand guidelines while ensuring a visually inspiring store and strong performance.

Qualifications

• Experience as retail assistant/manager in fast-paced, high-volume stores.
• Strong leadership and business acumen to drive results and team engagement.
• Excellent communication and interpersonal skills across diverse teams and clients.

Responsibilities

• Support Store Operations and Client Experience alongside the Store Manager.
• Inspire, coach, and empower the team to exceed performance goals.
• Recruit, hire, and onboard new talent while promoting inclusivity.
• Deliver real-time coaching and feedback to maximize associates’ potential.
• Conduct performance appraisals and provide actionable mentorship.
• Elevate client satisfaction through personalized service and loyalty initiatives.
• Maintain Sephora standards for a visually inspiring store and policy compliance.

Skills

Assistant Store Management Experience

Leadership & Business Acumen

Communication & Interpersonal Skills

Coaching & Development

Client-Centric & Growth Oriented

Job description

Sephora is seeking an Assistant Store Manager in Novi, MI to act as the heartbeat of the store, guiding daily operations, elevating the client experience, and driving sales in a fast-paced retail environment.

You will lead, coach, and develop your team, recruit and onboard new talent, and uphold Sephora’s service standards and brand guidelines while ensuring a visually inspiring store and strong performance.