Retail Store Leader: Elevate Client Experience

SEPHORA; Novi (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health

401k plan

Paid time off

Growth & training

Employee discount

Wellbeing support

Job summary

Sephora in Novi, MI is seeking an Assistant Store Manager to lead and develop a high-performing team while elevating the client experience. You will support store operations, drive sales, and uphold Sephora standards at a vibrant, on-site location.

The role requires strong leadership, excellence in customer service, and a passion for coaching and growing talent within a fast-paced retail environment. Availability includes evenings and weekends.

Qualifications

• Proven leadership of retail teams in fast-paced settings.
• Strong focus on client experience and service standards.
• Ability to coach, give real-time feedback and develop talent.
• Excellent communication and interpersonal skills.
• Customer-centric approach to growth and store performance.

Responsibilities

• Support Store Operations & Client Experience with the Store Manager to ensure smooth daily operations.
• Inspire and empower teams to coach, develop, and achieve goals.
• Recruit, hire, and onboard diverse talent aligned with Sephora values.
• Provide ongoing coaching and feedback to maximize associates’ potential.
• Deliver outstanding client service and drive loyalty programs and personalization.

Skills

Leadership

Customer Experience

Coaching

Talent Development

Communication

Job description

Sephora in Novi, MI is seeking an Assistant Store Manager to lead and develop a high-performing team while elevating the client experience. You will support store operations, drive sales, and uphold Sephora standards at a vibrant, on-site location.

The role requires strong leadership, excellence in customer service, and a passion for coaching and growing talent within a fast-paced retail environment. Availability includes evenings and weekends.