Retail Store Leader: Build Teams, Elevate Customer Experience

AT&T Mobility Services; New York (NY); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee Discounts

Job summary

AT&T Mobility Services in New York oversees the daily operation of a retail store, guiding merchandising, launches, and customer experiences to exceed sales objectives. You will coach a team of retail sales consultants and drive outreach activities, including off-site events, while delivering best-in-class service.

The role includes leadership training and collaboration with stakeholders to achieve ambitious goals and a superior customer journey.

Qualifications

• Three or more years of sales and/or customer experience in telecommunications or a related industry.
• Excellent communication and leadership skills.
• Prior management experience.
• Well-developed planning, analytical and problem-solving skills.
• Familiarity with wireless terminology, industry trends and AT&T mobility systems.
• Ability to collaborate with key stakeholders on initiatives beyond store walls.

Responsibilities

• Oversee daily operational aspects of the store, including merchandising and product launches.
• Lead and coach a team of retail sales consultants to achieve sales and service goals.
• Drive outreach and promotional activities, including off-site events, to meet objectives.

Skills

Leadership

Communication

Sales excellence

Customer experience

Analytical thinking

Team coaching

Job description

AT&T Mobility Services in New York oversees the daily operation of a retail store, guiding merchandising, launches, and customer experiences to exceed sales objectives. You will coach a team of retail sales consultants and drive outreach activities, including off-site events, while delivering best-in-class service.

The role includes leadership training and collaboration with stakeholders to achieve ambitious goals and a superior customer journey.