Retail Store Lead: Operations & Customer Service

Kwik Fill; City of Norwich (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

KwikFill is seeking an Assistant Store Manager in Norwich, NY to support store operations and lead a team in delivering excellent customer service. You will assist in daily tasks, training, merchandising, and ensuring compliance with company policies.

The role requires coordinating with the Store Manager and District Manager while maintaining high standards of appearance, safety, and cash handling. Evening and weekend availability is expected.

Qualifications

• High School diploma or GED required.
• Retail or convenience store experience preferred but not required.
• Valid driver’s license may be required.

Responsibilities

• Manage daily activities of employees to improve sales performance.
• Assist in training and motivation of all store personnel.
• Provide appropriate customer service.
• Greet all customers with a smile and hello.
• Suggest merchandise purchases to customers.
• Learn and operate the cash register with accuracy.
• Price, stock and face merchandise; stock shelving and backroom.
• Manage product storage and rotation; may lift up to 50 lbs.
• Maintain store per Health Dept rules and safety policies.
• Enforce security policies and daily cash handling.
• Present a neat, professional appearance and dress code.
• Perform other duties as assigned by Store/ District Manager.
• Work at least two nights per week and three weekends per month.

Skills

Multi-tasking

Organizational skills

Communication skills

Education

High School diploma or GED

Tools

POS/cash register

Adding machine

Desktop computers/tablets

Job description

KwikFill is seeking an Assistant Store Manager in Norwich, NY to support store operations and lead a team in delivering excellent customer service. You will assist in daily tasks, training, merchandising, and ensuring compliance with company policies.

The role requires coordinating with the Store Manager and District Manager while maintaining high standards of appearance, safety, and cash handling. Evening and weekend availability is expected.