Retail Store Lead — Guest Experience & Ops

Shell Lubricants Hub Hamburg; Denver (CO); On-site; USD 30,996 - 32,373; Full time

Benefits offered by this job

Free Alterra Mountain Pass

Discounted skiing for friends and family

401(k) plan with company match

Paid parental leave

Discounted tuition with partner university

Job summary

Shell Lubricants Hub Hamburg is hiring for the role of Assistant Manager at Steamboat Resort in Steamboat Springs, CO. The Assistant Manager must have at least one year of guest service and rental/retail experience, and will work in a fast-paced environment. This is a Flex Year-Round position, requiring commitment and the ability to maintain superior customer service and operational standards.

The role includes staff management, ensuring product availability, and maintaining the highest service levels while fostering positive relationships with guests and team members.

Qualifications

• 2-year experience in a related retail shop.
• 1-year guest service experience required.
• Supervisory experience preferred.

Responsibilities

• Manage the shop in absence of the Shop Manager.
• Oversee front line shifts and retail sales.
• Supervise staff on maintenance projects.

Skills

Guest service skills

Cash handling

People skills

Mathematical skills

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Job description

Shell Lubricants Hub Hamburg is hiring for the role of Assistant Manager at Steamboat Resort in Steamboat Springs, CO. The Assistant Manager must have at least one year of guest service and rental/retail experience, and will work in a fast-paced environment. This is a Flex Year-Round position, requiring commitment and the ability to maintain superior customer service and operational standards.

The role includes staff management, ensuring product availability, and maintaining the highest service levels while fostering positive relationships with guests and team members.