Retail Store Lead — Customer Service & Ops Manager

Dollar General Corporation; Lorain (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar General Corporation is seeking an Assistant Store Manager to support the Store Manager in leading a team, merchandising, and operations at a Dollar General store in Lorain, OH. This role emphasizes customer-first service, cash handling, and store profitability while protecting company assets.

You will supervise employees, assist with scheduling and training, manage inventory, and ensure adherence to policies. The position requires a high school diploma and retail supervisory experience.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication

Problem solving

Organization

Reading documents

Cash handling

Cashier accountability

Education

High school diploma or equivalent

Tools

Cash register

Scanner

Job description

Dollar General Corporation is seeking an Assistant Store Manager to support the Store Manager in leading a team, merchandising, and operations at a Dollar General store in Lorain, OH. This role emphasizes customer-first service, cash handling, and store profitability while protecting company assets.

You will supervise employees, assist with scheduling and training, manage inventory, and ensure adherence to policies. The position requires a high school diploma and retail supervisory experience.