Retail Store Lead: Customer Experience & Ops

R301US Hibbett Retail, Inc.; Belleville (IL); On-site; USD 31,000 - 37,000; Full time

Job summary

Hibbett Retail, Inc. in Belleville, Illinois seeks an Assistant Manager to support Store Manager operations and drive customer service excellence. You will be knowledgeable across departments, uphold store policies, and assume supervisory duties in the Store Manager’s absence.

The role emphasizes selling, merchandising, scheduling, and staff development, with an hourly wage of $19.25 and non-exempt status. Prior retail experience is preferred.

Qualifications

• Experience in retail, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on tasks.

Responsibilities

• Assist the Store Manager in controlling store assets and operations.
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Lead in the Store Manager's absence and support responsibilities.
• Support personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to meet departmental standards and goals.
• Keep Store Manager informed about inventory movement and trends.
• Maintain high-quality customer service as outlined in manuals.
• Assist with merchandising and promoting services and merchandise.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Detail oriented

Fast-paced environment

Job description

Hibbett Retail, Inc. in Belleville, Illinois seeks an Assistant Manager to support Store Manager operations and drive customer service excellence. You will be knowledgeable across departments, uphold store policies, and assume supervisory duties in the Store Manager’s absence.

The role emphasizes selling, merchandising, scheduling, and staff development, with an hourly wage of $19.25 and non-exempt status. Prior retail experience is preferred.