Retail Store Lead & Customer Experience Coach

Cherry Republic, Inc.; Traverse City (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Cherry Republic, Inc. in Traverse City, MI is seeking an Assistant Retail Store Manager to support the Retail Store Manager with daily operations and customer service excellence.

You will lead staff training, develop product knowledge, and implement engaging displays to attract customers while ensuring efficient store operations and inventory control. A strong candidate communicates well, delegates, and drives results in a team setting.

Qualifications

• Associate or bachelor’s degree requirement or three years related experience and/or training; or equivalent
• Three years related experience and/or training may be substituted for degree

Responsibilities

• Assist with training staff; review and revise orientation to products and sales training materials; deliver training sessions; work with Retail Store Manager on staff development.
• Attract customers with display ideas; build prefabricated displays; create windows and floor merchandising.
• Assist customers with information, transactions, and product delivery.
• Promote sales by demonstrating merchandise and products to customers.
• Identify and investigate customer complaints and service suggestions.
• Maintain inventory and monitor stock levels; anticipate demand.
• Attend internal workshops to maintain knowledge of products and systems.
• Support team to achieve related results; keep store organized for opening/closing.
• Take ownership in assisting the Retail Manager with operational and customer service tasks; uphold Cherry Republic customer service standards.
• Assist with seasonal property preparation; stand for long periods; lift up to 50 lbs; support a positive team environment to make Cherry Republic a must-see destination in Northern Michigan.
• Be lead staff when Manager is unavailable; assist with recruitment, training, scheduling, and inventory.
• Excellent communicator, organized, sells to customer needs, delegates, self-starter, results driven.
• To perform this job successfully, you must be able to perform each essential duty satisfactorily; willingness to learn and adapt.

Skills

Excellent communicator

Organized

Sales skills

Delegation

Self-starter

Results driven

Education

Associate or bachelor’s degree / equivalent

Tools

Microsoft Office

POS software

Job description

Cherry Republic, Inc. in Traverse City, MI is seeking an Assistant Retail Store Manager to support the Retail Store Manager with daily operations and customer service excellence.

You will lead staff training, develop product knowledge, and implement engaging displays to attract customers while ensuring efficient store operations and inventory control. A strong candidate communicates well, delegates, and drives results in a team setting.