Retail Store IT Systems Lead

Roses Discount Stor; Town of Texas (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Roses Discount Stor is seeking a Retail Store Systems Lead to manage end-to-end store technology across locations. You will coordinate with POS vendors, ensure PCI compliance, and support openings, closures, and deployments.

The role requires 3+ years in retail IT, knowledge of NCR/Toshiba/MICROS, and strong vendor/project management. On-site with the Retail Technology team, you will drive performance and security across our store network.

Qualifications

• Associates degree in Information Systems, Business, or related field (or equivalent experience).
• 3+ years in retail systems or IT operations, including vendor and project management.
• Strong knowledge of POS systems (NCR, Toshiba, Oracle MICROS).
• Solid PCI compliance and security best practices.
• Experience coordinating cross-functional teams and managing timelines.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Serve as primary contact for POS software/hardware vendor.
• Manage vendor SLAs, escalations, updates, and reviews.
• Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.
• Oversee POS hardware depot, inventory, RMA handling, and lifecycle management across locations.
• Lead technical planning for new store openings and closures; coordinate installations.

Skills

Vendor & project management

Communication

Organizational skills

Education

Associates degree in Information Systems, Business, or related field

Tools

ServiceNow

Jira

HappyFox

Job description

IT

1000 Facet Road

Henderson, NC 27537, USA

Description

Job Title: Retail Store Systems Lead
Department: Retail Technology / Store Operations
Reports To: Director of Store Systems
Location: On-Site
Employment Type: Full-Time

Position Summary:

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.

Key Responsibilities

• Serve as the primary point of contact for the POS software/hardware vendor.
• Manage vendor SLAs, support escalations, updates, and performance reviews.
• Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

PCI Compliance & Security

• Ensure all store systems are compliant with PCI DSS requirements.
• Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols.
• Maintain documentation and participate in regular reviews of security practices across store environments.

POS Depot & Hardware Maintenance

• Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
• Manage depot processes including RMA handling, staging, and shipping of equipment.
• Coordinate hardware refreshes and replacements in collaboration with field teams.

New Store Openings & Closures

• Lead the technical planning and execution of store technology deployments for new locations.
• Coordinate timelines and system installations across construction, operations, and IT teams.
• Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

Project Management

• Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
• Develop and maintain project plans, communicate milestones, and manage risks.
• Document procedures and provide post-project analysis to identify improvements.

Qualifications

• Associates degree in Information Systems, Business, or a related field (or equivalent experience).
• 3+ years of experience in retail systems or IT operations, including vendor and project management.
• Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
• Solid understanding of PCI compliance and security best practices.
• Experience coordinating cross-functional teams and managing timelines across departments.
• Excellent communication, problem-solving, and organizational skills.

Preferred Skills

• Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox).
• Project Management certification (PMP, CAPM, or similar) is a plus.
• Experience in retail technology deployments at scale (multi-unit, national footprint).
• Understanding of networking basics, cabling, and low-voltage system planning.

Behaviors

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.