Retail Store GM & Growth Leader (Customer Focus)

LESLIES ISLE OF WIGHT LIMITED; Lakeland (FL); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Team member discounts

Career advancement opportunities

Paid training

Job summary

Leslie’s is seeking a General Manager to oversee store performance, drive sales growth, manage payroll and expenses, and implement company programs. You will recruit, hire, train, and develop team members while delivering exceptional customer service and maintaining a positive store environment.

You will lead by example, set clear expectations, and ensure profitability and strong operating procedures to sustain Leslie’s market leadership in pool and spa care.

Qualifications

• GMIT and Talent Platform training completed.
• Excellent communication skills and proficiency with computers.
• Ability to hire and develop top performers to meet company goals.

Responsibilities

• Hire only “A” players this year to support the accomplishment of the following objectives.
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
• Meet or exceed labor rate goal.
• Achieve shrink percent of .4% or better.
• Meet or Exceed your gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.

Skills

Hiring A Players

Customer service mindset

Organization & Planning

Communication

Analytical skills

Education

GMIT/Talent Platform training

Job description

Leslie’s is seeking a General Manager to oversee store performance, drive sales growth, manage payroll and expenses, and implement company programs. You will recruit, hire, train, and develop team members while delivering exceptional customer service and maintaining a positive store environment.

You will lead by example, set clear expectations, and ensure profitability and strong operating procedures to sustain Leslie’s market leadership in pool and spa care.