Retail Store Associate Lead

Agropur; Little Chute (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Advancement opportunities

Healthy work/life balance

Job summary

Agropur in Wisconsin seeks a Retail Store Associate Lead to deliver outstanding customer service, oversee product orders, and guide store staff. You will act as a key contact for vendors and ensure opening/closing procedures are executed to the highest standards.

The role requires a minimum of five years in customer service/retail or a food-safe environment, a High School Diploma, and certifications in Food Safety and Responsible Beverage. forklift experience is needed for safe operations.

Qualifications

• Minimum five years of experience in customer service, retail and/or a food safe environment.
• High School Diploma or equivalent required; Food Safety Certification and Responsible Beverage certification required.
• Forklift/hand jack experience required.

Responsibilities

• Provide exceptional customer service while adhering to all food safety requirements.
• Manage product orders and assign tasks to Retail Store Associates.
• Open/close procedures and cash handling responsibilities.
• Coordinate with vendors and maintain store cleanliness and organization.
• Ensure compliance with health codes and safety policies.

Skills

Customer service

Retail experience

Food safety environment

Team leadership

High attention to detail

Education

High School Diploma or equivalent

Tools

Food Safety Certification

Responsible Beverage certification

Hand jack and forklift

Job description

Job Type:

Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, accountability means owning challenges and taking concrete action to achieve results.

An environment that empowers you to take action:

• Starting Pay: $19.03 hourly, with potential for increase based on relevant experience.
• Schedule: 40 hours/week
• Competitive and comprehensive compensation and benefits package focusing on your physical, financial, and emotional health to include the following perks as well as the standard benefit offerings:
• Advancement Opportunities
• Healthy work/life balance

What you’ll be responsible for each day:

The Retail Store Associate Lead will provide exceptional customer service while adhering to all food safety requirements. This position is also responsible for product orders, assigning tasks to the Retail Store Associate position and serves as a point of contact for vendors. The Retail Store Associate Lead is responsible for proper opening/closing procedures.

Essential Duties and Responsibilities:

• Greet customers entering the establishment, contributing to a positive guest experience by exceeding their expectations and preparing orders to their specifications.
• Maintain an orderly and clean check out area.
• Run the cash register; receiving payment by cash, check, or credit card and issuing receipts, refunds, or change as needed.
• Perform reconciliation of cash drawer, ensuring amounts are correct and that adequate change is available.
• Maintain adequate stocking of shelves, cleanliness, and organization of work area throughout the day.
• Price products.
• Prepare and distribute sampling products to customers.
• Cook and prepare food items per our standards of quality, consistency and timelines.
• Operate equipment safely as determined by organization safety standards.
• Ensure compliance with all health code requirements and organization standards.
• Take shipping orders.
• Maintain store keys.
• Coordinate the assignment of tasks to the Retail Store Associate.
• Responsible for counting money for the safe.
• Order product as needed.
• Serve as vendor point of contact.
• Break down blocks of cheese and cut to correct specifications.
• Responsible for counting money for the safe and taking deposit to bank in absence of management.
• Responsible for employee and guest safety in absence of management.
• Ensure all temperatures are within acceptable limits and proper rotation of product is in place.
• Responsible for taking inventory during bi-annual store inventories.
• Provide comprehensive training all year for regular and seasonal employees.
• Coordinate invoicing and picking of product for Weyauwega and Luxemburg deliveries.
• Coordinate invoicing and picking of product for special events (i.e., Cheesefest, Breakfast on the Farm, etc.)
• Responsible for cleaning and sanitizing store when cleaning service is unavailable or did not provide adequate service.
• Responsible for processing all donations for store.

Other Duties and Responsibilities:

• Learn how to prepare Fudge/Cheese Fudge.
• Open and close store.
• Assist in completing Opening & Closing checklists and master cleaning schedule.
• Greet guests and assist customers to drive sales.
• Monitor back door receiving from start to finish.
• Put away orders in the walk-in cooler or storage room.
• Maintain food storage, receiving, stocking & rotating per food safety and organization standards.
• Understand and adhere to Good Manufacturing Practices.
• Safety Protocol
  • Stop any observed unsafe acts and obey facility safety rules and procedures.
  • Correct or report any observed safety hazards.
  • Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

The individual who will own this role

Education Required:

• High School Diploma or equivalent required.

Experience Required:

• Minimum five (5) years of experience in customer service, retail and/or food safe environment required.

Certification/Licensure Required:

• Food Safety Certification required.
• Responsible Beverage certification required.
• Hand jack and forklift required.

Skills Required:

• Dedication to meet the expectations and requirements of internal and external customers; acts with customers in mind.
• Basic computer operational skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Excellent telephone and oral communication skills.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work.
• Ability to work in a fast-paced environment.
• Exhibit a professional manner in dealing with others and works to maintain constructive working relationships.

AA/EEO – Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Where you’ll be working:

• Simon’s Specialty Cheese continues to be synonymous with world class cheese and carries the full range of the company’s award-winning Cheddar, Feta, Mozzarella, Provolone and our signature fresh squeaky cheese curds. All of our cheese is supplied from our three Wisconsin plants in Appleton, Luxemburg and Weyauwega. In addition to our own cheese, we carry over 100 other varieties of cheese from Wisconsin along. We also offer our guests a fantastic selection of gifts, homemade pizza, fudge, craft beer, wine and many other items that make our store a unique destination.
• Agropur’s US operations produce 1 billion pounds of quality, award-winning cheese each year. We create more than 20 different varieties and provide whey protein and dry ingredients which are by-products of the cheesemaking process. As one of the world’s largest dairy producers, Agropur partners with some of the most recognizable food, beverage, and nutrition brands to help feed the world. Better Dairy. Better World. Agropurus.com

An environment that values engagement and encourages everyone to take initiative.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.