Retail Store Associate — Elevate Customer Experience

Merrell; Aurora (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Wolverine Worldwide is seeking friendly, customer-focused associates for in-store roles at our Aurora, IL locations. You will assist customers with shoe and apparel selections, drive sales, and promote brand experiences across the Merrell line and other brands in our portfolio.

Candidates should have a high school diploma and a flexible weekend/holiday schedule. Strong communication, enthusiasm to learn, and the ability to thrive in a fast-paced retail environment are essential.

Qualifications

• Flexible schedule including weekends/holidays.
• Retail experience preferred but not required.
• Excellent communication and active listening skills.
• Positive, professional attitude with a customer-first mindset.
• Enthusiasm to learn product knowledge and share it with customers.
• Ability to work well under pressure in a fast-paced, sales-driven environment.

Responsibilities

• Create amazing in-store experiences through authentic customer service.
• Achieve sales targets and performance metrics.
• Educate customers about products and build rapport.
• Maintain store standards, merchandising, stock, and safety practices.
• Handle cash and follow store policies for security and accuracy.
• Encourage customer loyalty by sharing upcoming collections and capturing data.

Skills

Weekend availability

Retail experience

Customer service

Communication

Positive attitude

Willingness to learn

Pressure management

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is seeking friendly, customer-focused associates for in-store roles at our Aurora, IL locations. You will assist customers with shoe and apparel selections, drive sales, and promote brand experiences across the Merrell line and other brands in our portfolio.

Candidates should have a high school diploma and a flexible weekend/holiday schedule. Strong communication, enthusiasm to learn, and the ability to thrive in a fast-paced retail environment are essential.