Retail Store Associate - A

Highmark Health; Cetronia (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Highmark Inc. in Cetronia, PA seeks a motivated Sales Associate to meet customers and sell all available products in a consultative Highmark Direct Retail Store. The Associate must master Highmark products, systems, and resources used in stores and work a schedule of Monday, Tuesday, Friday, and Saturday from 8am-6pm.

The role emphasizes growing store sales, assisting customers, and maintaining a well-presented store environment with strict adherence to SOPs and privacy policies.

Qualifications

• High School Diploma is required.
• 1 year of experience in Customer Service, Sales or Marketing in the Health Insurance Industry preferred.
• 1 year of working in a retail store preferred.
• 1 year of selling direct-to-consumer products or services in a health-related industry.

Responsibilities

• Sell Highmark core products and ancillary products in a consultative store environment.
• Generate new ideas to improve sales and customer experience; report to Store Lead.
• Execute store operations as assigned (Ops Manual, SOP adherence; opening/closing duties).
• Handle customer service inquiries and maintain a high quality store appearance.
• Ensure the store is stocked and clean; perform other duties as assigned.

Skills

Flexible schedule

Customer service

Sales

Education

High School Diploma

Business Administration

Job description

Company

Highmark Inc.

Job Summary

This job is responsible for meeting with customers and selling all available products in a consultative environment in a Highmark Direct Retail Store. This job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. Associate schedule is Monday, Tuesday, Friday, and Saturday from 8am-6pm.

Essential Responsibilities

• Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.).
• Come up with new methods/ideas to improve sales and customer experience.
• Report all such ideas to Store Lead.
• Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence, SOP adherence, opening and closing responsibilities.
• Handle any appropriate customer service inquiries.
• Maintain a high quality store appearance.
• Must ensure the store is optimally stocked and cleaned.
• Other duties as assigned.

Required Education

• High School Diploma

Preferred Education

• Business Administration

Experience

• Minimum 1 year of experience in Customer Service, Sales or Marketing in the Health Insurance Industry
• Preferred 1 year of working in a retail store
• 1 year of selling direct-to-consumer products or services in a health-related industry

Skills

• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings

Required Licensure

• Required Annual Medicare/CMS Certifications State specific Producer License for Accident and Health is required or must be obtained within 45 days of hire

Preferred Licensure

• None

Language Requirement

• None

Travel

• REQUIRED 0% - 25%

Physical, Mental Demands and Working Conditions

• Position Type: Office-Based - Associate schedule is Monday, Tuesday, Friday, and Saturday from 8am-6pm.
• Office-Based Positions Teaches/Trains others regularly
• Travels regularly from the office to various work sites or from site-to-site Does Not Apply
• Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply
• Physical Work Site Required No Lifting: up to 10 pounds
• Lifting: 10 to 25 pounds Does Not Apply
• Lifting: 25 to 50 pounds Does Not Apply

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.