Retail Store Associate

SUPER73, Inc.; Irvine (CA); On-site; USD 49,594,000 - 68,880,000; Full time

Benefits offered by this job

Bike discounts

Vacation/Sick Time off

Medical / Dental / Vision

401k with company match

Job summary

SUPER73, Inc. is seeking a Retail Store Associate to enhance the customer experience in our Irvine showroom. You will educate clients in person and via phone/email, schedule demo rides, and coordinate with Sales and Customer Service to build loyalty and referrals.

The role requires a proactive, energetic team player who can manage multiple tasks, assist with bike deliveries, and uphold company standards in a fast-paced environment.

Qualifications

• Minimum two years' experience in sales support or customer service.
• Background in action sports, traditional sports, or fashion industry strongly preferred.
• Some knowledge of bicycles preferred.

Responsibilities

• Initiate new relationships with clients and inform them about SUPER73 and the brand.
• Provide a fun and energetic conversation to welcome customers in person.
• Schedule and conduct demo rides and bike servicing needs.
• Liaise with internal customer service and tech representatives to provide excellent service.
• Participate in team meetings and offer recommendations for improvement.
• Maintain compliance with company policies and safety guidelines.
• Assist with receiving, unloading, and stocking weekly bike deliveries.
• Respond to inbound inquiries via phone and email.
• Assist in product assembly as needed.

Skills

Customer service

Sales

Time management

Team player

Excel

Tools

Excel

Job description

Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture. We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweighs the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with a career and compete in a newly emerging global industry. If you believe that you can contribute to our team, we'd love to talk to you.

ABOUT THE ROLE

SUPER73 is currently looking for an energeticRetail Store Associateto support our growing sales initiative. This candidate will optimize the customer experience by providing an in-depth education session to all new and existing clients primarily in person at our showroom located in Irvine, over the phone, and through email. The Showroom Sales Representative works cross-functionally with Sales and Customer Service to strengthen client loyalty, referrals, and retention. We're set for continued explosive growth, and we're looking for someone that can exhibit poise and calm amidst the storm.

WHAT YOU'LL DO

• Initiate new relationships with clients ensuring they are informed about Super73 and what the brand stands for.
• Provide a fun and energetic conversation to welcome new and existing customers in person.
• Maintain a professional appearance (uniform/dress code).
• Schedule and conduct demo rides and bike servicing needs.
• Liaise with internal customer service and tech representatives to provide an excellent service experience.
• Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement.
• Act as a team player by assisting and collaborating with the internal customer service team.
• Maintain compliance with company policies, practices, and procedures.
• Participate in proactive efforts to achieve individual and company goals.
• Ensure that proper safety guidelines are being followed to support safety and a positive customer experience.
• Aid in receiving, unloading, and stocking weekly bike deliveries.
• Respond to inbound phone inquiries and voicemails from potential customers.
• Aid in the assembly of products.

WHAT WE ARE LOOKING FOR

• Winning and collaborative attitude
• Strong work ethic and willingness to do what is needed to get the job done.
• Ability to work in a fast-paced environment while being able to prioritize projects and manage time.
• Strong computer skills including Excel and reporting capabilities.
• Minimum two years' experience in sales support or customer service.
• Background in action sports, traditional sports, or fashion industry strongly preferred.
• Some knowledge of bicycles preferred.
• Attendance at and support of company events, as needed.
• Must be willing to work early mornings, holidays and weekends as needed/requested.
• Physical requirements: Must be able to push, move and ride bikes weighing up to 80+ lbs.
• Other duties as assigned.

SUPER73'S PERKS AND BENEFITS

• Employee bike and apparel discounts
• Vacation/Sick Time off
• Medical / Dental / Vision
• 401k with company match
• Amazing culture and a great place to work

COMPENSATION

The salary range in CA for this role is $17.50 hourly plus commission and represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience and qualifications.

LOCATION

Irvine, CA

SUPER73 provides equal employment opportunities for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. We're a fast-growing company looking for progress-driven and forward-thinking individuals that are all about shaking up industry standards. SUPER73 is proud to promote equity in all aspects of our hiring practice and company operation.For more information, we invite you to visit eeoc.gov.