Supervisor - Incycle - Rancho Cucamonga, CA

Specialized Bicycle Components; Rancho Cucamonga (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive health care

Dental

Vision

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

Competitive vacation package

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits

Job summary

Specialized Bicycle Components in Rancho Cucamonga is seeking a Supervisor to lead the store team and deliver exceptional rider service. You will work directly with riders, mentor staff, and ensure brand standards on the showroom floor.

The role requires bike shop experience, strong communication, and weekend availability, with physical ability to lift up to 50 lbs. You’ll support visual merchandising and help meet sales goals.

Qualifications

• Bike shop experience preferred.
• 1+ years of retail experience preferred.
• Excellent communication with riders and team members.
• Must be able to work weekends and lift up to 50 lbs.

Responsibilities

• Lead store team on the floor and mentor staff.
• Deliver rider-focused service and identify solutions quickly.
• Maintain visual merchandising standards and restock as needed.
• Open and close store when manager is absent.

Skills

Bike shop experience

Customer service

Communication

Weekend availability

Physical stamina

Job description

Supervisor - Incycle - Rancho Cucamonga, CA

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

TheSupervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor.

The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brandadvocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. ASupervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts.

HOW YOU’LL MAKE A DIFFERENCE

• Deliverworldclassrider-service that ensures ongoing sales and high levels ofridersatisfaction
• Meeting and makingaconnectionwithriders, asking questions, and listening to riders’ needs, then giving options and advice on meeting thoseneeds
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and thepurchaseprocess
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean andorganized
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorialduty
• Use company literature/resources and available training to stay current onproductfeatures
• Regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when store when manager is absent

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ years ofexperiencepreferred
• Excellentcommunicationwiththe ability to effectively interact with riders and teammembers
• Must be able to work as business dictates whichincludesweekends
• Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Ableto lift at least 50 lbs. or more and use proper liftingskills

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state

*For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference,

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.