Retail Store Associate

Pilgrim; Houston (TX); On-site; USD 16,000 - 20,000; Full time

Benefits offered by this job

Culinary training

Higher education programs

Monthly bonus potential

Free shipping with WF Unlimited

One giveaway product a month

Shopping allowance

Job summary

Pilgrim is looking for a Wild Fork Team Member in Houston, Texas. In this role, you will deliver exceptional experiences while advising customers on their favorite dishes. The position includes providing culinary knowledge, performing stocking duties, and processing online orders.

Applicants should have customer service experience and strong communication skills. The job offers compensation at $16 per hour along with monthly bonus potential and additional benefits such as culinary training and free shipping.

Qualifications

• One year of customer service experience in retail, hospitality, or restaurant is required.
• Excellent verbal communication skills to interact effectively with customers.
• Demonstrated ability to work as part of a team and with integrity.

Responsibilities

• Deliver a memorable customer experience by being a Brand Ambassador.
• Provide personalized shopping assistance and product recommendations.
• Perform stocking duties and manage inventory effectively.
• Process customer e-commerce orders and deliver timely service.

Skills

Customer service experience

Verbal communication

Organizational skills

Problem analysis

Enthusiasm for food

Education

High school degree or GED

Job description

Overview

As a Wild Fork Team Member, your focus is to deliver a memorable experience to all of our guests. You will be trained to be a personal chef and friendly butcher to have the highest level of product knowledge to provide customers with recommendations on their favorite dish or protein. In addition, you will be responsible for ensuring proper inventory control to maximize product freshness and availability while replenishing low stock items, picking and packing online orders, and delivering a friendly check‑out experience.

Compensation: $16 an hour plus monthly bonus based on performance.

Essential Tasks and Responsibilities

• Be a Brand Ambassador – enthusiastic and passionate about our quality products, educating the consumer on what Wild Fork stands for.
• Become a product and culinary expert by giving total effort during our training classes to provide great recipes and tips on how to cook our protein.
• Provide a butcher friendly shopping experience by personalising every step of the way.
• Assist customers during the check‑out process and deliver an experience to remember.
• Perform stocking duties such as lifting up to 50lb, rotating products, ordering, dusting, and cleaning store.
• Oversee daily price changes and manage the cash register as required.
• Process customer e-commerce orders and oversee timely product hand out for deliveries.
• Work in an extremely cold environment – pulling racks, processing shipments, and performing monthly inventory in our walk‑in freezer.
• Perform other related duties as assigned.

Physical Demands and Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk‑in freezers.
• Stand and walk for up to 8–10 hours.
• Frequent movement within the store to access various departments, areas, and products.

Benefits

• Culinary training.
• Higher education programs.
• Monthly bonus potential.
• WF Unlimited – free shipping.
• Chew on This – one giveaway product a month.
• Wild Chef – allowance per month to shop in our store.

Qualifications

• High school degree or GED preferred (not required).
• One year of customer service experience in retail, hospitality, or restaurant is required.
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.
• Work with integrity as a team toward a shared vision.
• Be determined and deliver superior results with a sense of urgency, time management, and prioritization.
• Take ownership and responsibility to be successful.
• Act with respect and value other opinions.
• Strong cognitive skills, including problem analysis.
• Enthusiasm and passion for food and customer service preferred.
• Excellent organizational and multi-tasking skills.
• Show dependability and commitment.
• Fundamental math functions such as addition, subtraction, multiplication, and division.
• Ability to meet seasonal peaks, workloads, and deadlines.
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, and weekends/holidays required.

Due to the nature and job duties of this role, employment-based immigration sponsorship is not available for this role.