Retail Store Associate

SertaSimmonsBedding; Gilbert (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global sleep company as a retail advisor, where you'll provide exceptional customer experiences and embody the Tuft & Needle brand. This role is perfect for passionate individuals eager to help others in a fast-growing environment. You'll engage with customers, solve problems, and contribute to a culture of honesty and transparency while enjoying competitive benefits and career opportunities.

Benefits

Health, Dental, and Vision

401K with company match

Paid Time Off / Vacation

12 company holidays

Sick days

Company paid short- and long-term disability

Paid parental leave

Discount programs

Tuition Reimbursement

Qualifications

• Previous retail experience is preferred.
• Weekend availability required for this position.

Responsibilities

• Deliver an exceptional experience for all customers.
• Process client transactions and guide clients through the in-shop experience.
• Maintain shop appearance and product inventory.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma

Job description

Be Part of the Future of Sleep!

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta, Beautyrest, SimmonsandTuft & Needle.

What You'll Do:

At Tuft & Needle ( tn.com ), our success is supported by our amazing culture, talented people, and ability to represent our brand & deliver an exceptional customer experience. We respect the individuals & celebrate the diversity of our teams. Together, we are radically reshaping how we think about mattresses, sleep & wellness; positively impacting peoples lives and the world- and we’re just getting started. Want to join us?

In this role, you’ll bring your extensive product and brand knowledge to pair with exceptional people skills and provide our customers with an experience they’ve never had before at a mattress store. We’ve created a culture that fosters and encourages the unconventional, the unexpected. We’ve made a promise to ourselves and to our customers to remain true to our values of honesty and transparency in all aspects of our business. We want our retail experience to follow suit, and you get to be a part of that delivery.

Providing information and support to customers is a core and crucial part of the job. In our store setting, this requires the ability to think quickly on your feet in order to anticipate each customer’s individual needs. You should be an excellent communicator, very outgoing, self-sufficient, and extremely organized. This position is ideal for someone who enjoys people and wants to join a fast-growing company and consumer brand. We are looking for smart, passionate individuals who love to help people.

How You'll Do It:

• Embody the Tuft & Needle brand by delivering an exceptional experience for all.
• Be a trusted sleep & wellness advisor as you build relationships and provide solutions.
• Think out of the box to solve problems for clients when things don't go as planned.
• Be the eyes and ears of our guests, reporting issues back to your leaders so that we can improve.
• Process client transactions, guide clients through the in-shop experience, and solve issues.
• Perform opening & closing duties and other tasks as directed.
• Maintain shop appearance, organization, and product inventory.

What You'll Bring:

• Passionate about helping people – We are creating a whole new mattress shopping experience
• Eager to learn & Quick to solve problems, and a "no-task-too-small" attitude
• Empathetic, honest, flexible, positive, and reliable.
• Previous retail experience is preferred
• Weekend availability (both Saturday and Sunday) required for this position.

Why work at Serta Simmons Bedding?

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision

• Annual employee contribution to HSA

• 401K with company match

• Paid Time Off / Vacation

• 12 company holidays

• Sick days

• Company paid short- and long-term disability

• Paid parental leave

• Discount programsincludingFriends and family discounts

• Referral Bonus

• Tuition Reimbursement

Employees are required to comply with COVID policies established by a vendor or customer.

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including sexual orientation, or gender identity), pregnancy, childbirth or other related medical conditions, national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.

SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.

The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.