Retail Store Assistant Manager II

Goodwill Industries of Lorain County; Lorain (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Goodwill Industries of Lorain County is seeking an Assistant Retail Store Manager II to assist the Retail Store Manager in operating the store, overseeing staff, and driving revenue. You will manage daily activities, ensure customer service, and uphold store standards across the location.

The role requires strong leadership, retail knowledge, and the ability to travel between several stores within the GWLCO territory.

Qualifications

• Excellent written, verbal, and interpersonal communication skills; time management skills are required.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community, and customer relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media, and email.
• Ability to travel to any of the 7 Retail stores within GWLCO territory and cover any shift as needed.

Responsibilities

• Assist in daily planning, prioritizing, and supervising of employees; refer staff issues to appropriate person.
• Train and monitor store activities to drive revenue and ensure budgets are met.
• Ensure staff adhere to production guidelines for stocking, cleaning, and inventory processes.
• Assist customers and donors with quality service and maintain accurate sales reporting and cash handling.
• Maintain records and reports requested by management with high accuracy.
• Support loss prevention and store security measures; ensure a safe work environment.
• Maintain store cleanliness and safety; comply with regulatory requirements.
• Act as Retail Store Manager when needed, including managing budget and expenses.
• Perform administrative tasks and on-call coverage as required.

Skills

Communication skills

Leadership

Retail operations knowledge

Tech literacy (POS, Word, Excel)

Mobility/Travel across stores

Education

High School Diploma or GED

Associate's degree preferred

Degree/experience in related field may substitute

Tools

Cash register

POS systems

Word

Excel

Social media

Email

Job description

Position Title: Assistant Retail Store Manager II

Department: Retail Operations

Job Code: 1.1; Revised 05/6/24_2/27/2026

Status: Full- Time/Non-Exempt

Reports to: Retail Operations Manager / Retail Store Manager

Supervises: Assistant Retail Store Manager I and all store personnel Position

Summary:

The Assistant Retail Store Manager II is responsible for assisting the Retail Store Manager in the successful operation of the Goodwill store by offering quality retail merchandise, overseeing production operations, driving the round-up program, and providing customer service in a professional, positive, and courteous manner, and maintaining financial viability. Employees will work closely with the Retail Store Manager and Retail Operations Manager to build and train an efficient, qualified staff and maintain a positive culture within the store environment. Employees will assume the Retail Store Manager’s responsibilities in their absence.

Essential Functions:

• Assist in the daily planning, prioritizing, and supervising of employees; refer staff issues or concerns to the appropriate individual to be addressed in a timely and productive manner.
• Train, direct, and monitor store activities and operations to drive revenue growth and ensure monthly sales, payroll, and production budgets are met; develop and execute action plans to correct shortfalls if unavoidable.
• Ensure that staff members adhere to production guidelines in stocking, cleaning, maintaining the sales floor, rotation, intake/sorting, salvage, and quality of goods processed. Also, donated and used goods are processed appropriately from the time received through stocking on the sales floor.
• Assist customers and donors in a timely and courteous manner while giving quality customer service and keeping good customer relations. Ensure that sales transactions are rung up and reported accurately, that all money is collected, counted, and deposited securely.
• Maintain records of store operations; complete all reports and information requested by management in a timely fashion, with a high degree of accuracy.
• Secure facility, donations, and store merchandising by implementing loss prevention and store security measures.
• Ensure that the store and surrounding premises are kept clean and free of safety hazards.
• Uphold safe work practices in support of a safety culture through awareness and observation; participate in training and provide training and education to employees on safety requirements; report any potential hazards or accidents.
• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state, and federal agency requirements.
• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
• Pursue professional career development through continuing education and training opportunities.
• Promote positive teamwork among co-workers Adhere to all company personnel policies and procedures; assist all store personnel in understanding and following policies and procedures.
• Act as Retail Store Manager or Assistant Manager in an employee’s absence at any location, including managing the store budget and expenses.
• Perform administrative tasks, including safety, report submission, ordering of supplies, check-in and close-out procedures, and cash management in the Retail Store Manager’s absence.
• Perform other duties as assigned, including being on call to cover any other location as needed.

Qualifications and Required Skills:

• Excellent written, verbal, and interpersonal communication skills; time management skills are required.
• Demonstrate ability to lead staff; to work with a diverse public.
• Knowledge of retail operations, sales, community, and customer relations.
• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media, and email.
• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching, and climbing; ability to lift up to 50 lbs. consistently.
• Valid Driver’s license with a good driving record and proof of current auto insurance required every six months.
• Ability to travel to any of the 7 Retail stores within GWLCO territory and cover any shift as needed.

Education and Experience:

• 3 years of retail management experience required.
• High School Diploma or GED
• Associate’s degree in business, Retail, Merchandising, Marketing or a related field preferred.
• Significant experience in the field may be considered in lieu of a degree