Retail Store Assistant Manager

Surplus City

Chambersburg (Franklin County)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Competitive starting pay

Bonus potential

Paid vacation & holidays

401(k) with employer match

Health, dental and vision insurance

Store employee discount

Career advancement opportunities

Job summary

Surplus City in Chambersburg, PA is seeking a dynamic Store Assistant Manager to lead our retail team and maintain exceptional customer service. You will manage daily store operations, motivate staff, ensure strong inventory control, and uphold Surplus City's standards in a fast-paced environment.

The ideal candidate has proven retail management experience, excellent communication skills, and the ability to balance leadership with hands-on supervision, scheduling, and performance evaluations.

Qualifications

Bachelor’s degree in Business Administration or related field preferred.
At least two years of retail management experience.
Completion of company’s management training program.

Responsibilities

Oversee daily operations of the store and manage staff performance.
Train and manage team to ensure a high level of customer service.
Ensure inventory levels are maintained and perform regular stock audits.
Maintain store appearance and ensure compliance with company standards.
Organizes and oversees staff schedules and work.
Conduct timely performance evaluations.
Handles discipline and staffing needs for regular hours and events.
Maintains positive sales team through communication and evaluations.
Address customer needs and resolve issues to ensure long-term relationships.

Skills

Store management

Communication skills

MS Office

Inventory control

Organization

Deadline-driven

Leadership

Customer service

Policy knowledge

Weekend availability

Education

Bachelor’s degree in Business Administration or related field

Retail management training program

Tools

Microsoft Office Suite

Job description

Great opportunity for a management position with work/life balance that allows you to end your workday at 6:00 pm Monday thru Friday and at 5 pm on Saturday and Sunday!

We are currently seeking a dynamic and dedicated Store assistant Manager to lead our Chambersburg, PA retail location. The ideal candidate will possess exceptional leadership skills and enthusiasm for providing outstanding customer service. As the Store Manager, you will be responsible for the day-to-day operations of the store, ensuring that the team maintains Surplus City’s high standards and reputation for excellent customer service. You will work closely with, and motivate, your team to create an engaging shopping experience for customers while ensuring that the store is well-stocked and organized. This role requires a strategic thinker who can thrive in a fast-paced environment, manage various tasks concurrently, and maintain a positive atmosphere. By fostering a culture of teamwork and excellence, you will play a crucial role in shaping the store’s success and contributing to overall company growth. If you are a proactive leader with a track record of excellence in retail management, we encourage you to apply and be part of our thriving team.

Duties/Responsibilities include but are not limited to:

Oversee daily operations of the store and manage staff performance.
Train and manage team members to ensure a high level of customer service.
Ensure inventory levels are maintained and perform regular stock audits.
Maintain store appearance and ensure compliance with company standards.
Organizes and oversees the schedules and work of staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
Maintains and motivates a positive sales team through communication and evaluations.
Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies and/or management.
Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
Ensures inventory data is correct by performing inventory counts and checks.
Collaborates with other store managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
Ensures that the store always looks clean and inviting and is a safe working environment.
Places and rotates merchandise to attract positive attention from customers.
Performs other related duties as assigned.

Required Skills/Abilities include but are not limited to:

Proven experience as a Store Manager in similar role in retail.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Proficiency in inventory management and stock control.
Highly organized with attention to detail.
Works well under pressure and deadlines; ability to multitask.
Strong leadership and team management skills with ability to motivate staff.
Excellent customer service abilities.
Thorough understanding of company policies and practices.
Flexibility to work varied hours, including weekends.

Education and Experience:

A bachelor’s degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
At least two years of retail management experience.
Successful completion of company’s management training program.

Physical Requirements: