Retail Stock & Merchandising Coordinator

Pop Mart; California (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Retail Stock Coordinator in Santa Clara, CA to ensure products are organized, replenished, and available for customers. You’ll receive shipments, stock the floor, support inventory accuracy, and partner with leadership on placement and replenishment.

This role reports to the Store Manager and requires 1+ years in retail and strong organizational skills. The position offers an hourly wage of $19.70 and requires a high school diploma or equivalent.

Qualifications

• 1+ years of retail experience; leadership preferred.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, or pop culture is highly valued.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others while fostering a collaborative, inclusive team environment.
• Strong organizational skills with excellent attention to detail.
• Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
• Demonstrated ability to interpret business metrics and use data to improve store performance.
• Basic computer and POS proficiency.
• High School Diploma or equivalent is required.
• Must be at least 18 years of age.

Responsibilities

• Oversee the receiving, unpacking, and organization of daily shipments.
• Ensure all new merchandise is processed, tagged, and placed on the sales floor quickly and accurately.
• Maintain a clean, safe, and organized stockroom environment.
• Lead inventory replenishment to ensure shelves are full and standards are met.
• Partner with store leadership on product placement, overstock strategy, and floor replenishment needs.
• Support visual merchandising execution by prepping displays and fixtures as needed.
• Assist in inventory counts, audits, and loss prevention efforts.
• Serve as a role model for back-of-house operations and stock associates.
• Sales & Business Performance: help achieve and exceed store sales goals and KPIs.
• Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
• Identify opportunities to improve store performance and communicate operational needs to leadership.
• Store Operations: execute opening and closing procedures; maintain cleanliness and safety.
• Process customer transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, and cycle counts.
• Protect company assets through cash handling, safety, and loss prevention procedures.
• Brand & Community: stay current on POP MART products and initiatives; support events and brand activations.
• Maintain flexibility to work evenings, weekends, holidays, and peak periods.

Skills

Retail experience

Leadership

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

POS system

Inventory software

Job description

POP MART is seeking a Retail Stock Coordinator in Santa Clara, CA to ensure products are organized, replenished, and available for customers. You’ll receive shipments, stock the floor, support inventory accuracy, and partner with leadership on placement and replenishment.

This role reports to the Store Manager and requires 1+ years in retail and strong organizational skills. The position offers an hourly wage of $19.70 and requires a high school diploma or equivalent.