Retail Staff Member

Tree House Brewing Company; Tewksbury (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Wellness reimbursement

EAP

Birthday Paid Day Off

Sick time 40h/yr

401k with match

Pet Insurance

Nutrition consultations

Beer/merch credit $500

50% product discount

3 free drafts

3 guest drafts

Embroidery benefit

Job summary

Tree House Brewing Company is seeking a Retail Staff Member in Massachusetts to join a hospitality-focused team. You will educate customers about our history, philosophy, and beer while handling can packing, can sales, and checkout operations.

You will ensure accurate draft pours, assist with merchandise, maintain a welcoming atmosphere, and adapt to a fast-paced environment. A strong customer service mindset and knowledge of craft beer are essential; TIPS certification is preferred and weekend

Qualifications

• Educate customers on Tree House history, philosophy, and beer.
• Experience with fast-paced retail environments preferred.
• Excellent communication and customer service skills.

Responsibilities

• Educate customers on the history of Tree House, our philosophy, and our beer.
• Can packing, can sales, and checkout operation.
• Speedy and accurate draft pours with care for the product.
• Guide customers through decision-making with ease and efficiency.
• Organize and assist with merchandise inventory and records.
• Maintain a friendly and welcoming atmosphere.
• Perform other retail tasks as needed.
• Bartending experience with TIPS certification is preferred.

Skills

Customer service

Product knowledge

Cash handling

Bartending

Job description

The Retail Staff Member will work closely with our Hospitality Manager, Assistant Hospitality Managers and the rest of our exceptional team to help make the Tree House experience the best experience the industry has to offer. This opportunity promises an invigorating and exciting environment where good work is done so we always look for flexibility and a sense of humor in addition to other valuable traits like intent, hard work, and good communication skills.

As a Retail Staff Member, you will be responsible for the following:

• Educating our customers on the history of Tree House, our philosophy, and our beer
• Can packing, can sales, and checkout operation
• Speedy and accurate draft pours with great care for the product
• Flavor profile assessment and the ability to guide customers through their decision-making process with ease and efficiency.
• Organizing and assisting with merchandise inventory including log record keeping
• Tirelessly working to maintain the friendly and welcoming atmosphere at Tree House
• Many other retail related tasks as needed
• Relevant experience in a fast-paced retail environment
• Refined and educated beer palate
• Impeccable communication and customer service skills
• Bartending Experience with TIPS certification strongly preferred
• Able to push, pull, bend, and lift up to 50lbs consistently and be on your feet standing/walking for the majority of your shift
• You are self-motivated and able to work autonomously, with a focused and hardworking attitude
• A quick learner who is able to work with minimal or no supervision
• Ability to multitask and work coolly and professionally in time sensitive situations
• You are not afraid to speak your mind and share ideas
• Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
• Demonstrated meticulous attention to detail in processing payments
• Understanding and knowledge of the needs of artisan product consumers / broad craft beer knowledge & passion
• Desire to learn about the history of Tree House, our vision, and our beer; longstanding knowledge of Tree House's history and beer archive is a plus
• Flexible schedule and a willingness to work nights and weekends as needed to ensure coverage and that retail needs are met

Benefits and Perks!

• Wellness reimbursement
• EAP (Employee Assistance Program)
• Birthday Paid Day Off
• 40 hours of sick time per year at an accrued rate of 1 hour for every 30 hours worked
• 401k with company match, 100% vested starting at enrollment
• Pet Insurance available at discounted group rate
• Complimentary nutrition consultations
• Annual Employee Benefit Card: preloaded $500 credit for Beer, Merch or other products
• Discount of 50% on most products for personal use
• 3 free drafts and 2 free crew cans per shift
• 3 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit

At Tree House, we work as a team and we work very hard. . with purpose and intent. We do not cut corners and we do not take the easy route. We encourage dissent, critical thinking, and an ongoing desire to improve. Our goal is to make the best beverages in the world and to serve them in the most friendly and memorable environment possible - that is our obsession, and that is what drives us to do what we do.

Tree House Brewing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We welcome all applicants who believe they meet the minimum requirements of available positions, with or without reasonable accommodation, to apply.