Retail SR. Floor Supervisor - Las Vegas

Original X Productions; Paradise (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

IRA

Paid time off

Job summary

Original X Productions in Paradise, CA, is seeking a Retail Sr. Floor Supervisor to guide our Retail and Photo operations teams and deliver world-class guest experiences.

The role supports the Retail Manager, leads front-line team leads, and emphasizes compassionate leadership, attention to detail, and effective communication in a fast-paced entertainment venue. The position offers full-time hours and benefits, with pay at $23 per hour.

Qualifications

• 1+ years of leadership experience in revenue-generating retail or food-service.
• Excellent written and verbal communication.
• Strong organizational and detail-oriented skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work weekends and holidays.

Responsibilities

• Ensure exceptional guest experience and maintain peak operation.
• Assist Retail Manager by leading front-line teams.
• Support inventory management and store layout updates.
• Participate in MOD rotation and staff training.
• Contribute to special projects and general duties as assigned.

Skills

Leadership experience

Exceptional communication

Organized and detail oriented

Multitasking

Weekend/holiday availability

Job description

Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, and Hershey Super Sweet Adventure. OGX is looking for a Retail Sr. Floor Supervisor to assist in guiding our Retail and Photo operations teams to deliver world class commercial products.

Job Summary:

This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will assist the Retail Manager with leading a team of front line team leads and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

This full-time position pays $23.00 per hour.

Responsibilities:

• Guest Experience:
  • Assist with the implementation, training, and promoting guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
  • Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite vendors where necessary
  • Assist in the management of box office operations to ensure an efficient and smooth welcome experience.
  • Participate in MOD (Manager on Duty) rotation
• People and Culture:
  • Assist in the training and creation of reference materials for all retail and photo staff.
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with upper management and people and culture when standards are not met
• Retail Operations:
  • Assist in the management of Retail inventory levels to proper levels, conducting full stock inventory as needed.
  • Assist in the development and implementation of sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business
  • Assist with the implementation of store layout updates as directed by upper management.
• Assists with special company projects as may be needed
• Any and all duties as assigned

Requirements:

• 1+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
• Exceptional communication skills, both written and verbal
• Organized and detail oriented
• Ability to multitask effectively
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
• Ability to work weekends and holidays
• Health benefits including medical, dental, and vision
• Individual Retirement Account
• Paid vacation and sick leave

Why work at OGX:

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

Original X Productions is a global leader in immersive live events, creating unforgettable experiences that connect audiences with beloved entertainment properties like FRIENDS, The Office, and Harry Potter.