Front of House Sr. Team Lead - NYC

Original X Productions; New York (NY); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Health benefits including medical, dental, and vision

Individual Retirement Account

Commuter benefits

Paid vacation and sick leave

Job summary

Original X Productions in New York is seeking a Front of House Sr. Team Lead to oversee retail, photo, and café operations. The role requires strong leadership and communication skills, as well as experience in dynamic environments.

Responsibilities include managing team performance, ensuring guest satisfaction, and handling inventory operations. Candidates should have leadership experience in a revenue-generating environment. Benefits include health insurance and retirement plans.

Qualifications

• 1+ years of leadership experience in a revenue-generating restaurant, cafe, or retail shop.
• Must be able to lift items weighing up to 50 pounds.
• Must be able to work a variable schedule including evenings, weekends, and holidays.

Responsibilities

• Serve as Manager on Duty (MOD) during shifts.
• Lead and coach team for exceptional guest service.
• Manage inventory levels and conduct regular stock audits.
• Oversee café cleanliness and inventory compliance.
• Enforce rules and uphold accountability.

Skills

Exceptional communication skills

Organization and attention to detail

Ability to multitask

Strong leadership skills

Experience in customer service

Education

Valid NYS food handlers certificate

Valid FDNY S-95 certificate

Tools

POS systems

Microsoft Office

Google Drive

Job description

Original X Productions (OGX) are the operators of worldwide location-based entertainment experiences including the FRIENDSTM Experience, Harry Potter – Magic at Play, and Hershey Super Sweet Adventure. OGX is looking for a Front of House Sr. Team Lead to assist in guiding our Retail, Photo, and Café operations teams to deliver world‑class commercial products.

Job Summary

The Front of House Senior Team Lead is a cross‑functional leadership role responsible for overseeing daily operations across retail, photo, and café departments. This position supports the Front of House Manager in supervising front‑line team leads and team members, ensuring exceptional guest service, operational efficiency, and team development. The ideal candidate is a proactive leader with experience in both retail and food service environments, has strong communication and training skills, is comfortable working with a variety of personalities, and thrives in dynamic, high‑volume settings.

This position pays $23.00 per hour.

Responsibilities

• Guest Experience:
  • Serve as MOD (Manager on Duty) during assigned shifts.
  • Lead and coach team members to deliver exceptional guest service.
  • Foster a welcoming, inclusive, and hospitality‑driven environment.
  • Address guest inquiries, complaints, and feedback with professionalism.
  • Support onboarding, training, and performance development of staff.
• Retail Operations:
  • Manage inventory levels and conduct regular stock audits.
  • Support the management of monthly inventory counts.
  • Implement sales strategies and team incentives to drive revenue.
  • Maintain accurate financial and operational reporting.
  • Support merchandising and layout updates.
  • Ensure POS systems are operational and staff are properly trained.
• Café Operations:
  • Oversee café cleanliness, organization, and inventory.
  • Maintain equipment and communicate ordering and maintenance needs.
  • Ensure product consistency and compliance with health and safety standards.
  • Handle cash transactions and assist with tip distribution.
  • Maintain high standards for coffee and food preparation.
  • Enforce all rules and regulations; uphold accountability and discipline with venue management and People & Culture when standards are not met.
  • Assist with special company projects as needed.
  • Any and all duties as assigned.

Your Strengths Include:

• Maintains composure under pressure and enjoys working in a fast‑paced and fluid environment.
• Exceptional communication skills, both written and verbal.
• Organization and attention to detail.
• Ability to multitask.
• Self‑starter and proactive.
• Ability to effectively interface with the public and handle emergency situations with grace, in a calm and authoritative manner.
• Excellent problem solver with the ability to troubleshoot and come up with creative solutions.
• Experienced in customer service, communication, written and interpersonal skills.
• Experienced with POS systems, Microsoft Office, and Google Drive.
• Strong leadership skills.

Requirements

• 1+ years of leadership experience in the operation of a successful revenue‑generating restaurant, cafe, or retail shop.
• Possession of a valid NYS food handlers certificate strongly preferred.
• Must be able to remain in a standing stationary position more than 75% of the time.
• Occasionally lifts and moves items/equipment weighing up to 50 pounds.
• Must be able to move about inside the exhibit space.
• Must possess, or be able to obtain, a valid FDNY S‑95 certificate.
• Must be able to work a variable schedule including evenings, weekends, and holidays.

Benefits

• Health benefits including medical, dental, and vision.
• Individual Retirement Account.
• Commuter benefits.
• Paid vacation and sick leave.

Why Work at OGX

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.